This is Mangesh Hendre, currently live out of the country. My mother lives in Kalyan (Thane, Maharashtra, India) and MSEB is the electricity provider for our area. I use my HDFC online Utility Bill payment facility to pay the electricity bills. I paid my electricity bills for months of Nov'09 and Dec'09 on Jan 13th 2010 (together for both months Rs. 1630.00). Yesterday, on Feb 4th 2010, MSEB employees visited my mother and disconnect the electricity very rudely and harshly by saying that we have not paid the bills. My mother has to go out (she is disable and can not walk) and pay the bills one more time (same amount Rs. 1630.00 + Rs. 25 re-connection charges). When I visited the MSEB website (http://billing.mahadiscom.in/billinfo.php), I can see that my payment was received to MSEB on Jan 13th 2010. The payment information is also printed in the bill of Jan'10 (which is available online). The entire episode created a big hassle for my disable mother and mental stress for me away from home. Please find attached images regarding bill history and Jan'10 bill.
I really need a formal apology of the MSEB to my mother for the hassle and pain created.

(The apartment my mother lives is rental. The name on the bill is Mr. Mande, who is owner of the building)