Since 1000 hrs on 10 march 2010 tower number 655 Moot Chichens has not had any connection. I have tried 3 mtn cellphones and the only result I get is `emergency use only` Trying to get any help from customer care is useless as they keep telling me to call from a landline. I use cellphones to not need a land line. Once before I was told that they would email the networking division and within an hour the problem was solved. Why do customer care refuse to do it again. I have been using mtn since 1994 and used to be happy with the service. I use a cellphone as a modem as well but for a day and a half now have been unable to go online. Customer care also refuse to give me the networking divisions email address so I can mail from next door via adsl modem. Please reply to email address [email protected]
I use the irc network day and night and this type of service is not acceptable to anyone in the area. vodacom uses the same tower and they don`t give this type of service.
Looking forward to speedy resolution of this problem. Thank you.
Miles Sharpe