Sir/Madam, I want to deactivate my Mtn caller tune. My phone no.: is 2348035909112

My fiance has given her Nokia N78 to MTN (Cresta branch) for repairs on the 26th of January 2010 (over a month ago) and MTN has not given us feedback as to whether the phone has been sent for repairs or is repaired. This is the second time that the phone is going in for repairs due to the same problem, faulty screen (phone comes on but screen stays blank).

We did have the exact same problem the last time we sent the phone in to the same branch for the same fault. We had to keep on calling and when we finally got threw, the staff member was extremely arrogant and rude. Her reply was, 'WE WILL CALL YOU WHEN THE PHONE IS READY!!!'.

When we purchased the phone on contract from the same branch, they were extremely friendly and seemed to offer great service delivery but I guess they just wanted the sale.

I subscribed for top up 50 contract in June 2009 and store supplied pay as you go simcard to be taken over to contraact. Since then the simcard is still on prepaid although I get billed for the top up contract every month since signing contract. Been to store more than 20 times since then with no luck. I feel this is a breach of my contract as I did not get any service on this contract for more than 7 months and would like to have this contract cancelled without me having to pay up the rest of the contract.

I bought a new Phone contract including an Internet contract with MTN on the 4th of February 2010 and after having my number converted to prepaid and having it made available to Port, MTN have now taken 3 weeks to port the number and still have not accepted it .

i have paid R100 for a sim swtich and have received my new phone but cannot use it because the MTN number has now been scrapped, my number with my other service provider which MTN are supposed to accept for porting is now prepaid and therefore means i have to waiste time and buy air time until i can use the contract i am PAYING for yet is not available to me .

Why must one go to these measures to get service from a provider, which you thought may be better than the previous, but am now doubting is a better option .

I recently had a problem with my Nokia N85 which is just a few months old, so i took it through to the North gate service center being it closest to me.After Two weeks i had not received a call regarding my phone so i went back to the center, i waited really long to be told that the phone was not repaired as it was water or liquid damaged, this was difficult to believe as the phone was never damaged in that way surely i would have known and would not have brought it to a service center, on receiving the phone from the agent i see that i could not enter the pin number as the keypad was not responding and the screen kept flickering, i showed this to the agent and said to her that when booking in this phone the only problem it had was that i could not hear the person calling me but on loudspeaker i could.She bluntly told me that she is not a technician and on the system it states that the phone is not worth repairing as the cost to repair is R6000 and so out of curiosity i asked then whats the replacement cost, guess what ? Its was R2800.Eventually the phone was re-booked, i have been with mtn for almost 10 years, I'm still waiting MTN for someone to call me as you promised ...