MTN
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Category: Services
Contact Information
Nigeria
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MTN Reviews
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Hassein
January 13, 2011
MTN Greenstone intentionally lying to customer
On the 22 Feb I took my 3mnth old Samsung Jet in for repair. Handset checked in with Dimitri, the service consultant. Two weeks later I return to follow up, Dimiri cannot locate the handset in the system, but assures me it was sent???. I ask him to show me the the respective jobcard, he says it will take a long time, it would be better for me to check my copy, and call him back with the IMEI number, this I do, as well as email him my original purchase invoice which was given to him. By now im pretty suspicious that the phone has not been processed. I try contact the branch manager, Ranie Naido, not available, left msg, NO REPLY. Then I call MTN repair centre, I am informed that they cannot locate the handset on the system with the IMEI number as well as my cell no, Im advised to get the collection number from Dimitri.
So I call again, he advises me that the handset has definately been processed, and that they are awaiting spares, and that this would take some time. By now i'm Fuming Mad!!!. I call the regional Manager, Mark Quinn, left msg, NO REPLY. Later this afternoon, Dimitri calls me back and says he's been lying. WHAT IS GOING ON?, is this the type of service MTN offers???
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Marley32
January 13, 2011
You ******* are still taking money from my account
You ******* are still taking money from my account. My account is canceled ******. Refund Now. Its been canceled for over a year.
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Riglave
January 13, 2011
Hacking into my phone
I have phoned MTN twice now to report that there is someone several people that are accessing facebook from my phone which in my opinion is fraudulent, as well as the fact that i am fitting the bill.
I was told that this is not MTN's problem, whcih i find unacceptable, as there is clearly someone hacking into my phone, and as an MTN customer, i expect service and assitance!!!
It is also importatn to note that i have never allowed anyone else to access facebook from my phone at any time, so HOW DOES THIS HAPPEN...in the interim i continue to pay...
Another worrying aspect is that they may have access to more of my PERSONAL AND CONFIDENTIAL INFORMATION...???
THIS IS UNACCEPTABLE...WHO IS GOING TO HELP ME SORT THIS OUT!!!??? After being an MTN customer for over 10 years...its disgusting...
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Mansoor1
January 13, 2011
Bad service and attitude
I have my contract with MTN for just over a year. In this time I have sent my Nokia 5800 Express phone in twice for repairs. The first time it was sent in for repairs I waited 3 months to have my phone returned. The second time I sent my phone in was on the 25th October 2010. I have not received my phone since. Even after logging 3 service calls. No follow-up or feedback was received from MTN.
So once again I made contact with MTN (Tygervalley, as this is where the phone was purchased). A staff member named, Anthony answered. I explained my situation to him and he said that there was nothing that he could do for me. I asked him for a manager’s contact number, he refused and hung up in my ear.
I am a MTN C-U-S-T-O-M-E-R! Please let me know what this means to you?
You make use of clever marketing to recruit new customers be it print, radio, tv, or by social media. I work hard for my money so when I gave MTN the opportunity to benefit from my earnings I didn’t expect rudeness, unwillingness or inefficiency as part of my contract.
What I now expect is firstly an apology from MTN and secondly to mention that I am no longer interested in the Nokia 5800 Express. I would like to be given the opportunity to choose a phone as my replacement.
I hope that this letter will result in feedback within 3 days from MTN. And that MTN provide their staff with the necessary training, especially in etiquette so as to prevent a future occurance such as this.
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Sibble
January 12, 2011
Wrong international and Internet call charges
I went to Namibia from 4 to15 January (11 days) and opened my phone for internation roaming. I received and made a few calls with a minimal duration, send a few sms's and went into the internet about 6 to 7 times where I kept it very short, because I new my calls was on international roaming. My monthly average spent on my account is about R900. With a big shock on Saturday, 27 Feb 2010, I got a sms from FNB showing the debitorder that MTN put through was for an amount of R3689, which I immediately knew is impossible. Secondly, MTN always send my acount with the itemised billing via e-mail before the debitorder, which in this case I have not received. I queried this today and asked them to send me the itemised billing. On the account it shows rediculious time durations with no cellphone number next to it. According to MTN is shows a internet time duration of 6883 HOURS 78 MINUTES 78 SECONDS.This give you approximately 286, 78 days. How is this possible? I spoke to Olga this morning regarding this with REF no 59688124. She sent through the querie and said it would take 5-7 working days. Unfortunately I have other commitments to pay and cannot wait that long.
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Soother
January 12, 2011
Told I cant change my package withing 24 months
My name is Jongibandla Ndzipho and I upgraded my cellphone contract in October 2009 from My Choice R300 topup to Anytime 200 minutes (blackberry at R349 a month). I contacted my service provider asking to be changed to another package plan in November as it became too expansive for me and I needed a plan that I can manage, and I was told that my current plan was on special and I cannot move to another plan for 24 months. I therefore requested a bill limit of R500 wich has never worked as I've been paying for over R1000 a month since November and that is too much for me. I need help as I need to get out of this package cause I cannot affort it anymore as R1100 a month is too much for me and the bill limit is not working. I dont want to downgrade but I need a plan that is fixed and would allow me to buy my own airtime when the allocated minutes are finished. The other thing, when I took out this plan, it was never explained it to me that I will have to stick with it for 24 months without an option to migrate to another plan. I hope someone from MTN would assist me in this regard as I cant afford this package but I am willing to pay R500 a month for my cellphone.
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Killitane
January 12, 2011
MTN overbilling as they feel like it
I have been waiting since October 2009 for being over billed for data in Septemeber and October, when I called the call centre the agent agreed, I was in bundle, however they charged for the data and the bundle still, it was worked to an over charging of more than R3000, and to make matters worse ther was also a problem with how my calls are billed in the same time. I have seen that the problem has been rectifed on their system, however the money owed to me has still not been sorted out. I was last told that the billing department have a back log, and I must just wait.
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Duvane
January 12, 2011
MTN keeps debiting me without sending me statement
I have not recieved my statements via email for 3 months since i upgraded my contract!!! and Yet MTN bills my account every month without fail. The next time MTN debits my account without sending me my statement, I WILL press criminal charges for theft. I have been getting my statements for almost two years and now all of a sudden they have stopped, why? Is this how MTN treats their customers?? This is the second time i have had this issue. I want a phone call and an email to me (with my statement) by Tuesday - 2 March 2010. If MTN does not send this to me I am going to the press!!!
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Sergare
January 12, 2011
Overcharged and no one can explain to me why
In December I received a bill for R1810.36 on my 1 gig data bundle which was consistently R336.99 for the months before, I immediately contacted MTN and requested itemised billing. I waited a few weeks with no response and noticed that online on MTN Active that my next bill was to be R2946.72!!! I contacted MTN and spoke to Priscilla who advised me that I had not gone over my limit and that I was mistaken, by debit would be the same as normal R336.99.
I then requested a bill limit which I signed and sent back, a week later I emailed her to confirm whether this was in place with no response.
This month I was debited by R2946.72 - despite the fact that Priscilla stated I would not be billed that amount. On line my statement shows that the amount of R1810.36 that was debited last month was 30 days overdue. I contacted the call centre and all they can say is that they've lodged a query with billing and I should call back after 21 days, not to mention no record of my limit request - this is utterly ridiculous, I monitor my usage using the software provided and there is no way I could have utilized 3000 rands word. How can there be no one who can help me sort this out now - PATHETIC.
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Kcompanie
January 12, 2011
MTN Customer service
I took out an additional cellphone contract on 29 December 2010. I was advised that the contract had been approved and that we could collect the phone within the next few days. Since I do not reside in the city where the contract was taken out, I was reassured by the sales assistant that this would pose no problems when the phone is collected. To date we have still not received the phone. I have phoned JHB, Cape Town and East London and have been advised that the store has no contact details. I find it extremely hard to believe that any store has no telephonic contact details. And even harder to believe that a consultant could not just phone me and give me an update on the status of the contract. Service at MTN is more than pathetic as apparently there is absolutely no one that can assist as we physically have to visit the store.
I will be sure to cancel my MTN subscription as soon as my contract is up.
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