MTN
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Category: Services
Contact Information
Nigeria
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MTN Reviews
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Mansoor1
January 12, 2011
Bad service/ attitude
MTN Customer Service
To whom it may concern
RE: Complaint
I have my contract with MTN for just over a year. In this time I have sent my Nokia 5800 Express phone in twice for repairs. The first time it was sent in for repairs I waited 3 months to have my phone returned. The second time I sent my phone in was on the 25th October 2010. I have not received my phone since. Even after logging 3 service calls. No follow-up or feedback was received from MTN.
So once again I made contact with MTN (Tygervalley, as this is where the phone was purchased). A staff member named, Anthony answered. I explained my situation to him and he said that there was nothing that he could do for me. I asked him for a manager’s contact number, he refused and hung up in my ear.
I am a MTN C-U-S-T-O-M-E-R! Please let me know what this means to you?
You make use of clever marketing to recruit new customers be it print, radio, tv, or by social media. I work hard for my money so when I gave MTN the opportunity to benefit from my earnings I didn’t expect rudeness, unwillingness or inefficiency as part of my contract.
What I now expect is firstly an apology from MTN and secondly to mention that I am no longer interested in the Nokia 5800 Express. I would like to be given the opportunity to choose a phone as my replacement.
I hope that this letter will result in feedback within 3 days from MTN. And that MTN provide their staff with the necessary training, especially in etiquette so as to prevent a future occurance such as this.
A very dissatisfied customer,
Mansoor Sungay
Job Card Ref Number: SCTYG 2220367
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Ildinare
January 11, 2011
Massive bill after asking them to query my bill
Last year I received a bill from MTN for R4600 and asked them to please check the data usage they had charged me for before I pay as it seemed like they had made a mistake to me. I requested this a number of times and was told that they would get back to me. They then proceeded to block my sim and never did contact me again. They still invoiced me for the following two months and I queried these invoices too. December they charged me R2900 on a sim that isn't even being used. I never received any reply from them or another invoice in January. Today I receive a final demand for payment of R17K + from attorneys. I asked them numerous times just to please check my data charges before I pay them and instead of getting back to me this happens. Now what does one do in this situation? At a loss here to be quite frank.
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Huarezz
January 11, 2011
I am totally disappointed in MTN and I am sure that this is just another extra way of making money
I have been with MTN for the last 5 years - I have always had a block on the limit of calls that I can make each month. I have NEVER had trouble in the past with MTN to block my phone once I have reached my call limit!!! Over the past few months however, I have had accounts of R800 instead of a blocked R400 (including contract costs) - because 'sorry, our system doesn't always work properly'!!! This is not a valid reason!!! This is TOTALLY UNACCEPTABLE! I have phoned the operators every month so that they can take notice of this problem - but it just never gets fixed!!!
I am totally disappointed in MTN and I am sure that this is just another extra way of making money!!! I will definitely switch to another operator at the end of my contract term!
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Nustrat
January 11, 2011
Wrong billings consecutively for two months
I have two wrong billings from MTN on my data card (internet) for November 5, 700 rands & for December 11, 400 rands. Since November 25th I have been contacting MTN for resolution now it is been more than 3 months I have had no resolution nor can I reach anyone responsible for my account. My account is a corporate account and my company has a dedicated Account Manager from MTN. It has been absolute frustration to get anyone's answer, reply or resolution.
Three months later I recieved a letter from GM of Operations indicating that there is an issue from their side and they are sorry. Yet I am still unable to reach 3 people who have been involved in the SR from the begining of my escalations. Their cell phones are off or they never pick up the phone. Nor they reply to my emails. I have put a stop order to the first billing in my account which now impacts my credit history with the bank. The second bill of 11, 400 has not been yet debited but will be in the end of this month which I will put a stop payment.
Although the stop payments do not resolve my issues. I am still trying to get this whole mess corrected. More than three months there is been no closure to the issue.
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Nico Nel
January 11, 2011
Got no joy from MTN!!
I received cellphone upgrade Nokia 6700slide RM-576, but upon 2nd thoughts I went back to the shop within less than 24hours with the intention of changing my handset to a BLACKBERRY CURVE at higher monthly payment. At the shop and through several call's to different people, they sorry to hear of my problem but can't help me.
I have been a customer with MTN for a long time I HAVE NOT used the handset, do not want to cancel my contract, but would PLEASE like to exchange the handset to another handset.
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Salcev
January 10, 2011
I will be moving all of my contracts from MTN to another service provider
I contacted the call centre to retrieve my PUK number for a contract phone. The account is on father's name and therefore I was not able to get the PUK number, which I understood. I then explained my situation to the consultant, who informed that there was nothing she can do and that I have to get my father to contact them and provide them with his details in order for them to assist, which once again I understood. I then explained to the consultant that I did not keep in contact with him, she told that if I can get a number for him and provide to her, she will contact him on my behalf and request for his details. I recently got a contact number for him and contacted the call centre once again. I spoke to Ntabiseng, I explained to whole situation to her and asked her if she can maybe get an Outbound Consultant to contact my dad and advise him of the situation at hand. She point blank informed me that there is nothing she can do. My question is, How MTN which is one of the biggest service providers can, give out such terrible service to the customers. I will be moving all of my contracts from MTN to another service provider, where I GET BETTER SERVICE.
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Nellsone
January 10, 2011
I have upgraded in July 2009, and still my account has not been sorted out
I have upgraded in July 2009, and still my account has not been sorted out. how long does this take, Cresta MTN is were i have doen the upgrade, and the manager there is trying to help me solve this, but well still im waiting for any answers .
SO MTN COME TO THE PARTY, WHEN YOU WANT MONEY IT'S IN MY ACCOUNT WHEN I WANT SERVICE YOU ARE NOWHERE TO BE FOUND.
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Sdulane
January 10, 2011
Charge me for their mistake
I have been with MTN since '98, I have never had service as bad as this in JHB, I upgraded on sat the 13022010, the lady was rushed as the store is under staffed for a Saturday, I understand that you are there to make money (trying to make sales) But don’t feel that rushing customers through the sale and the system(contract), is the best way it keep customers, make me feel like a no, I got the blackberry bold and was told my BIS will only go active on the 26th of this month, I noticed certain things is not available on the phone and the user manual said to contact you(my service provider)I went to another MTN store to ask advice on some functions on the phone, I was told the reason for this is that my BIS is not working yet, But the lady had told me the reason the BIS is not working is only because they had not activated me yet, And that she would do it for me, 48h later I returned to the store (after complaining on mtn website, with no response) where she gave me a toll free no, I phoned and was on hold for 17min then I was told it was not a toll free no, there a guy helped me in less than a min. does mtn not train their staff? ? I feel I dont get service I pay for.
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MICHELLE LANIGAN
January 8, 2011
sim card swap
went into MTN shop in Ellisras, Limpopo to do a sim card swap as my card stopped working. Gave copy of ID and company letterhead to get the card. Was told by Elsabe that my phone would be up and running within 24 hrs, and if it wasnt I was to phone her . I did phone her and she said I had to give my ID and company letterhead, which I said I already did (how did I get the new sim if I didnt provide these docs?). Anyway, after phone call after phone call to this shop I am still not up and running. I have been promised that it will be working but nothing happens. I have also been told by the people in the shop that they will get back to me before 13hoo today and I havent heard from them. They only open again on Monday. I do not know where to go from here or who to complain to. I find it absolutely shocking that this is how we are treated in this country. I paid R110 for this swap and I still cant use my phone.I am so frustrated...
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bunmi anna
January 4, 2011
i need to get my puk no
pls i mistakenly misplace my puk no and i urgently need it
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