MTN

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Category: Services

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Nigeria

MTN Reviews

Earl December 7, 2010
No response since October 2009
I HAD NO RESPONSE TO MY INQUIRY REF: 273735172 REGARDING THE BILLING OF R136.80 FOR INTERNATIONAL CALLS MADE ON MY OCTOBER 2009 STATEMENT. AFTER HEARING NOTHING FROM MTN, I LOGGED A COMPLAINT WITH HELLOPETER.COM IN DECEMBER 2009 AND RECEIVED THE FOLLOWING REPLY:
'Apologies for the delayed response and the inconvenience caused. Kindly note that we have forwarded your complaint to the billing supervisory team for investigation and feedback.
Nogile November 29, 2010
The service manager never told me the results of my queries
It is about my account for a modem that I signed up for. I have been to the MTN centre here in Cape Road, Port Elizabeth about 4 or 5 times this past 2 or 3 months. The customer service manager (don’t have his name) NEVER gets back to me after he promise to do so. Then with a BIG shock is see that Mtn has deducted an amount of R 3340-36 on the 31 **** December from my bank account.

I was at the service centre those many times to asked about this as I seriously contest about this high account. He asked me to stop the debit order and send him an sms to that effect - which I did My problems and concerns over their accuracy and many discrepancies in my monthly accounts will take pages here to explain.

I expected some form of feedback from them as I did NOT use that modem to that extend !!! I need help and they are not providing a service here in Port Elizabeth. I do not have enough money in my bank account left to see to my other financial commitments. The service manager never told me the results of my queries.

The fact that there is no explanations on the various discrepancies in my accounts is an indication of how accurate MTN is when it comes to billing.
Ciandine November 29, 2010
I am billed for data usage which MTN's system did not previously pick up
I am billed for data usage which MTN's system did not previously pick up- they say. I hav already received accounts for Sept - OktNov 2009 and paid the amounts charged for data usage, there was also itemized billing indicating the usage for each period. NOW MTN is saying they did the itemized billing incorrectly and we hav to pay for these mistakes! My call charges for 201109-201209 is 43.20 BUT my data usage charges 529.35= ARE THEY CRAZY? I already paid data usage for 010909 - 201109 and will nt pay ANY FURTHER AMOUNTS U MAKE UP! Correct the 529.35 immediately it should be only 233.11 for 201109-201209 (if u are not lying again). I hav had problems with MTN before I even received my phone & having these 2 contracts which my husband pay is PURE HELL! If my marriage ends in a divorce because of yr incorrect billing u will sure to be hearing from me! Send me a corrected account immediately to [Hidden Web Address] NO EXCUSES! I also want to TERMINATE THESE CONTRACTS with yr **** company immediately-inform me of my options. SOUTH AFRICA STAY AWAY from MTN their BAD SERVICE, FRAUDULENT ACCOUNTS & EXCUSES! BE WARNED THET DONT CARE A BIT AND ARE ONLY AFTER TAKING MONEY!
Lindz29 November 9, 2010
Bad Customer service
Good morning,
I would like to complain about a service I got at Mthatha Plaza Mtn.
On the 19th October, I went to Mthatha Plza to get my Blackberry 9700 Bold taken to repairs. I got there and I was told the server was down. I was refered to another sho Mtn sho at Owen. I got there and they told they couldnt help cause my phone was contract and I didnt have a receipt.
Then went back to Mtn Mthatha Plaza on 21 October 2010. I was still in the queu, when a Lady shouted from the behind the desk, and said, If you are here to bring your phone, we will not take it. We are doing stocktake. I was shocked.
1. the approach was very unprofessional
2. there was no sign at the door saying we are doing stock and thus we will not offered certain services.
3. Its the attitude, its not about what the person says but how they say.
4. It was like they are doing me a favour and it was not.
I left without being helped.. Mind you, I stay 40 km away from Mthatha. Total of 80 kms to and fro

I never gave up, I tried again, I thought this was just a instance of bad service. I went again to Mthatha Plaza 29 October 2010. what irritated me first was that the shop was empty and the ladies there were busy giggling and talking. I was standing in a queu. I was the only one in that queu. After few minutes. She calls me. I told her my story. No we cant help you, without the reciept. Go to the mtn you got the phone. I was speechless. I pleaded. Still no help. I asked to speak to the Manager and I was told. The manager is not there. Then the next person in charge. Then both ladies, said she is not there..

I have been an mtn cleint for more than 10yrs. I had never experienced that service..

I drove to East London, which is 270 km from my workplace. I want to a different Mnt shop Hemmingways shop not the one I bought my phone from. Guess what, I was helped in 5 min. The receipt printed..
Roxanne November 5, 2010
MTN ended 60 day data at 30 days not corrected
Sixty day Data time 2gig purchased on Octobe 27th was deactivated on December the 1st with a balance of +1.5gig an obvious error on the part of MTN. This error was acknowledged at the MTN SP Picbel Parkade office in Cape Town daily on the 1, 2, 3, and 4th of December. A reference number for the problem was issued and promises to explore the details made by Lindewe in Cape Town and Ayanda at a main office. Reference number 367095727 was issued on the 2nd. I was repeatedly told that the system was down since the previous Friday. (Later Clement at the Canal Walk store stated the system had been down for over a month. (All this while the world cup draw hoopla is in Cape Town with MTN promising to take care of all communication needs for the many visitors!) Seems unlikely to us!

On Friday the 4th a promise was made that the case was escalated to a supervisor and my DATA would be reinstated within 24 hours. 48 hours later this had not occurred and we visited the Canal Walk location in hope of assistance; Clement contacted Jo'brg reps and supplied my case reference number -it did not help. We had to purchase more time. THEFT of my $'s and time by MTN. Perhaps a voucher ?
Royally Ticked OFF!!!!!!! November 3, 2010
They do not know the meaning of Customer Service
So I've been so excited about finally getting a BlackBerry, look it's a must have accesorie, but what da hell if I knew that MTN in the WOODMEAD RETAIL PARK, treats their clients like shit then why bother I would have gone to Vodacom or hell even one betta 8-ta (Telkom), I received my phone and has now been waiting for almost 4 days for my sim to be activated after I've paid the in-store activation fee????????????????, So I call the shop and guess what he took my number and now I am still waiting for him to get back to me and you can not tell me that their line 011 656 0916 can be busy 24/7 without anyone getting off the damn phone, no wonder we getting the type of service that we are getting at this moment. who's going to abuse the company phone if they need to worry about taking care of their customers!!!

so yes that's me Royally ticked off!!!
Ebere November 1, 2010
request of my puk number
My name is Chidiebere Henry Onyenanu.A friend of mine, act of ignorant went to settings of my phone and entered uncorrectly, before you get it right you need to put the puk number first.My simpack is in Owerri and am now in Abuja at present and thats the only mtn number i communicate with friends and other important persons.So, i need my puk number to open my simcard.Its really urgent.Please help.Numbers i call frequently are, 07035833029, 08132916236, 07039838185, 07039659430.I last loaded 100naira.The number of my sim o7o69686431thank you.
Bobby October 29, 2010
Poor customer service
I dont see why I must pay a replacement value of a faulty phone. MTN must live up to promises and try to practise customer service because without customers where would MTN be.
betlicious October 27, 2010
my sim is bad
i think my sim is bad.it keeps saying insert sim and i tried to retrieve by myself<online. but it didnt work. what do i do?
Jacob Mogoje October 20, 2010
Private number
My wife received a call from a private number in between 07H25 and 08H00 threating to kill her. Can you please trace this number for me to take it up with SAPS. Her number are 073 007 9057.

Hope I'll be assisted on this matter.

Regards

Jacob

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