My Contract was approved in April but only received the phone in June after following it up more than 8 times. When I collected the phone I was told its going to be connected within 24 hrs but was never connected dispite the fact that i went to the only shop they told me to use more than 6 times to get connected & calling the call centre from my phone which is not free cause i wasnt connected. On 05 1109 I received a call 4rm their debt collector (Direct Channel Credit Management) telling me that my account was handed over to them due to my failure to pay dispite the fact that my contract clearly states that they must debit my bank account (that was given to them through my bank statement) on the last day of the month. I told them(DCCM) I'll talk to them after talking to MTN. I called MTN I spoke to a guy in legal department who was very RUDE to me and did not want 2 listen 2 me and told me i was connected long ago i must call the billing department, who refered me back to Legal I spoke 2 a very rude GUGU there who told me the same as her collegue. I went to MTN Cresta & told me that I'm not connected.

I recently bought my second cellphone and i wanted MTN to send me internet settings.. I called the call center the first week after the purchase and they promise to send them to me via sms and i did not receive them. I called in the second week, still the same promise and nothing happened. I called them again in the third week and i insisted that the settings should be done manually since i have waited for more than 3weeks. The consultant who assisted me, blocked my internet settings, i only found out that they were blocked when i called in again and the cosultant who assisted me told me that they have been blocked... She tried to assist me but for some reasons she also couldnt.. I called in again and i spoke to a guy who was so rude to me, he told me to shut up because i am stupid and i dont know anything. what the hell does he know if the entire mtn team cannot assist me. he is there for a reason and that is to render a service. I am so disapponted with their service. If their calls are recorded, as they say... can they please check a call that was made to them on the 2nd November 2009 at 17h35, call was made from 083 372 7730 begin_of_the_skype_highlighting 083 372 7730 end_of_the_skype_highlighting and the settings was for 073 012 5195 begin_of_the_skype_highlighting 073 012 5195 end_of_the_skype_highlighting.

My problem started last month I forgot to transfer money for my debit order, made a payment on the 1st October 2009, it took 3 weeks to pick up payment after numerous e-mails, calls and faxes. Had to cancel debit order want to charge me double. For the past four days I am struggling to get an account from these guys. I have been swearing talking nicely wanted to speak to a supervisor with no luck. They also indicated that I must pay know for 2 months which I never did. Then they told me itemised billing was taking off my account, who gave permission for that. For the last 6 months I received my accounts via e-mail and know it stopped. What the hell is going on I must pay my account without an account ridiculous . I received an e-mail today but o my word what a mess. Is there someone with brains that can actually help me to solve my problem. If my phone is blocked because I have not paid I will take this up with ever news paper if I have to.

I ported to another cellular network in May 2009 but MTN continued to deduct money from my bank account. I have been into the MTN branch at Canal Walk at least twice and have been embroiled in email correspondence since July 3, 2009. At least 5 representatives have promised me a refund, but this has yet to appear in my bank account. Every time a new representative answers my email, they ask for the same information that has been given to the previous rep. This has been going on for 6 months!!!

After advising MTN to cancel my contract which expired at the end of August 2009. They went on renewing it and now I must carry the cost of them not doing they're work They have not supplied me with a letter informing me that the contract will be renewed and it was said that I will be billed every month if I don't cancel, now it is costing me R405.00 to cancel this contract which I was not told about.I do not have a phone or any of the sort They don't have the decency to phone or write a letter telling me that I can renew or upgrade If this matter will not be attended to I will report this to ICASA.