I have recently taken out a contract with MTN and have had endless problems from the word go... I am not going to go into it as my complaint is urgent and i need assistance now!!!

On Monday i called in asking for my sms bundle that has not yet been loaded, i was told that it could take up to 2 to 24 hours to be sorted.. i left it and called again this morning where i was told an hour max and i would get it. l THEN call this afternoon because I still havent received anything and NOW i am told its technical and i can expect it MAYBE tom! I dont do MAYBE!! I am paying for a service and i need it sorted out NOW! i am currently using my airtime which is sitting on R38 only because i clearly am being charged for it. This is unacceptable and i want this sorted.I have also requested person number 3 to send me all relevant info wrt my query and ref no BUT why am i surprised..nothing yet!! I await you urgent feedback, via email and not phone call.

I upgraded my modem and data package last week, I had to go to an MTN store as I had been with iTalk. When I tried to use the modem and could not connect. I phoned 1555 and they told me there was a problem with the SIM card and I had to phone 808 which I did but but kept getting cut off, I tried phoning 808 many times with the same result.

Last Friday I went back to the store and explained the situation. They phoned MTN and were excellent at getting answers. MTN told the store it would take 2 to 24 hours to register my SIM, on Monday I still could not connect so I went back to the store.

They checked and the sim had still not been registered despite MTN telling the staff at the store that it would be done on Friday as the supervisor was available. On Monday I was told it would take another 24 to 48 hrs, today it is still not working. I tried to phone 1555 but was cut off.

I phoned the store who contacted MTN, apparently MTN are having problems and the store will phone me as soon as they hear from MTN and I need to keep trying to connect every 30 mins.

I'm paying for a service that I can't use!! If it wasn't for the very helpful staff at the store, I would have given up on MTN.

please my line was blocked and my puk number is being demand but i dont have my sim pack.my no is 08033521238.thanks

Our business's data card was stolen on 2 September 2009. A sim swop was done at MTN Cresta on Friday, 4 September 2009. Our debit order that went off our account on 30 September 2009 was for the amount of R 19 226.23. Upon phoning your Customer Care Enquiries, the lady confirmed that the large amount was for usage on the stolen card.

MTN Cresta did not activate the sim swop on the 4th of September but only much later in the following week. We spoke to Chantele at MTN Cresta on 080909 at 09:45 to enquire why the sim swop still hasn't been activated and she acknowledged that it was an error on MTN Cresta's side as the sim swop for the stolen 3G card was never submitted to head office. The sim swop was only activated after this query on the 8th of September. The person who was initially responsible to submit the sim swop was Lungi.

Because the sim swop activation wasn't done in time, we claim a refund on all the transactions that was done on the particular card from 4 September onwards. We have sent our query and request to MTN on the 7th of October and still we haven't had any repsonse. MTN has just once again proven that their customer service is the worst!

I have requested a new contract through MTN corporate on 16 September wanted to port my old number from my expired Cell-C contract.On 8 October I received my new phone with a SIM card with a different number than the one I’ve requested to port.I phoned the lady I did the contract with immediately and told her that this was the case. She had “forgotten” to do the porting and 'will correct the error immediately'. The number on the SIM card was activated and a week later on 15 October it was deactivated again.

On 22 October a new SIM card was delivered to me, without any prior arrangement from MTN, but it too was not activated.Ms Maseko had promised me on Thursday 22 October that the phone will definitely be activated and she will follow up the next morning, but that too did not happen.On 23 October, Ms Maseko did not answer her phone after multiple attempts, and I had e-mailed MTN to report this issue. I've received an automated responses but nobody has phoned me to try and resolve this issue. Today, 26 October, the phone is not yet activated and after calling the MTN helpline I was told the SIM card was wrong!

This is the poorest service effer and I still don't have a phone!