Status Active - Waiting for customer to close complaint (first nudge)
Date submitted 18-05-10 16:09
Date and time of complaint May 18, 2010 4:05 PM
Name of the supplier mtn (MTN)
Customer name cliffy naidoo
MTN Cellphone number 0784625745
MTN Account number 0784625745
I.D. number
Other contact number 0849199123
What other complaint forums have you used? none
Email [email protected]
Reason for using getclosure! went direct but no help what so ever.
Nature of complaint Waiting too long for repair/ refund
Complaint description hi;
my name is cliffy naidoo i have a mtn simcard that i use for the sole purpose of data usage.i had approximately R300-00 in airtime on this card in October 2009.i didnt use the card for a month and when itried reusing it it wasnt working anymore.
i contacted mtn and they told me because i hadn't made a chargeable call for 3 months the card has been cutoff from the network.i told them i was using the card for data which is chargeable and upon investigation was proven right so my card was re-instated.i was told my airtime would be credited to my account but it hasnt and upon complaining i was told that there was no airtime so i cant be refunded.
everytime i call mtn im given different excuses.
please can you help me get back what belongs to me.
thank you kindly
cliffy
Proposed solution I want my refund in full
Outcome rating No comment
Rating of how the supplier dealt with the complaint No comment
How do you rate the getclosure! service? No comment


Communications history for complaint ID 32834

Date 19-05-10 10:18
Event Initial complaint submission confirmation to customer
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Date 19-05-10 11:22
Event Supplier acknowledgement of receipt of complaint - confirmation to customer
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Date 19-05-10 11:22
Event Supplier message to customer [â–¼]

Selected message Thank you for your complaint. We are investigating it.
Message description Good day Cliffy.

Thank you for your post

Apologies for the inconvenience experienced, please note that the matter has been referred to the relevant supervisory for investigation, resolution and feedback to you.

Regards,
Nonzuzo
MTN Service Provider

________________________________________
Date 19-05-10 11:47
Event Customer message to the Supplier - confirmation to customer [â–¼]

Selected message I accept your proposal
Message description thank you
i await your urgent response!
Selected solution I want my refund in full

________________________________________
Date 19-05-10 11:55
Event Supplier message to customer [â–¼]

Selected message - Other -
Message description Good day.

Noted.

Regards,
Nonzuzo
MTN Service Provider

________________________________________
Date 26-05-10 12:00
Event First reminder to customer to reply to subscriber
________________________________________
Date 26-05-10 13:46
Event Customer message to the Supplier - confirmation to customer [â–¼]

Message description awaiting action
Selected solution I want my refund in full

________________________________________
Date 02-06-10 13:50
Event First reminder to the supplier to respond to the complaint - confirmation to customer
________________________________________
Date 23-06-10 14:00
Event Notification to customer that supplier failed to respond within the time allocated
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Date 30-06-10 14:10
Event First reminder to customer to close complaint
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Date 30-06-10 14:50
Event Customer message to the Supplier - confirmation to customer [â–¼]

Selected message - Other -
Message description i stil have had no response from MTN regardless of constant reminders.
should i now contact a lawyer?
Selected solution I want my refund in full

________________________________________
Date 07-07-10 15:00
Event First reminder to the supplier to respond to the complaint - confirmation to customer
________________________________________
Date 23-07-10 17:59
Event Supplier message to customer [â–¼]

Selected message Complaint resolved
Message description Good Evening Mr. Naidoo,

Kindly accept our apologies for the delay in resolving this matter.

As per our Tele-Converse, kindly note that we will credit your SIM with the said airtime.

We hope you will find the above in order.

Kind Regards,

Nakedi

MTN SP.

________________________________________
Date 02-08-10 09:20
Event First reminder to customer to reply to subscriber
________________________________________
Date 02-08-10 11:48
Event Customer message to the Supplier - confirmation to customer [â–¼]

Selected message - Other -
Message description hi i was told i would have a refund of R350-00 but i haven't received that and its been a while now.
please let me know if you have gone back on your word?
Selected solution I would like you to refund me

________________________________________
Date 10-08-10 11:50
Event First reminder to the supplier to respond to the complaint - confirmation to customer
________________________________________
Date 31-08-10 12:00
Event Notification to customer that supplier failed to respond within the time allocated
________________________________________
Date 31-08-10 12:13
Event Customer message to the Supplier - confirmation to customer [â–¼]

Message description this is the last time im reminding mtn to settle with the agreed amount before i take further action!

________________________________________
Date 07-09-10 12:20
Event First reminder to the supplier to respond to the complaint - confirmation to customer
________________________________________
Date 28-09-10 12:30
Event Notification to customer that supplier failed to respond within the time allocated
________________________________________
Date 05-10-10 12:40
Event First reminder to customer to close complaint


Highlighted here is mtn sp reply!


________________________________________
Date 23-07-10 17:59
Event Supplier message to customer [â–¼]

Selected message Complaint resolved
Message description Good Evening Mr. Naidoo,

Kindly accept our apologies for the delay in resolving this matter.

As per our Tele-Converse, kindly note that we will credit your SIM with the said airtime.

We hope you will find the above in order.

Kind Regards,

Nakedi

MTN SP.

I resigned in june 2008 from my former work. I had to take over my Cellphone contract. From then up to now I'm battling to get my Mtn phone invoice from Mtn as I'm paying for and Itemised billing. They send it still to my old work adress. Every month i complain about it and confirm my postal adress are correct and still my invoice don't come to my postal address but go to my my former work address. As i didn't receive my invoice i saw it that it is breach of contract from there side. But they want to let me pay if I end the contract.

Logged into MTN Active, clicked on Activate a Value Added Service then get a message 'Your Account was on a Collection Plan within the last 3 months. Please consult your MTN representative or phone 808.' My account is on debit order. I have never missed a payment. Phoned 808 four times and nothing was done. Try to log a query on MTN ACTIVE site, I get the message 'Query Submission Report The query cannot be created. Please contact the MTN Active Call Centre on 1761.' Phone 1761 and the lady takes al my details and tells me she cant help me, she will put me through to the right department. Puts me through to accounts. I said to the lady that she will probably not be able to help me as it is regarding MTN ACTIVE. She takes my details etc and yet again she tells me she cant help me...she does not even have a clue whom I need to speak to.

MTN IS THIS HOW YOU DO BUSINESS. I WOULD SUGGEST YOU CLOSE YOUR DOORS AS YOU HAVE NO CLUE!!!

Phoning MTM to report the account I received was incorrect because I do not have a cell phone contract with them, resulted in me being told I should phone from the phone concerned (which a criminal has). Using a copy of my ID and a payslip stolen with a batch of teachers' documentation from the provincial offices; this criminal got a debit order and raked up R6000 worth of phone calls. I am MRS SANDRA GERBER but MTN did so little checking that they allowed an AFRICAN MALE TO CLAIM TO BE MRS SANDRA GERBER! Their call centre lady was unwilling to assist and assured me she would get the fraud division to contact me WHICH DID NOT HAPPEN!

I have a contract with MTN and I receive R75 data bunles on my modem every month on the 20th. The bundles came through on my modem on the 20th and I spent about 10 minutes going though my e-mails the same day. I tried logging on again on the 21st, only to discover that the bundles were finished. I phoned the call centre and spoke to Melissah who gave ref # 51166543 and promised that someone from the technical team will contact me soon, but to this date nobody ever got back to me.