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Muserevv
October 1, 2010
I will never support anything of Mtn's again
Without any notice, without any apology on the website and without a call centre that I can get through to, MTN SUSPENDS SERVICES YET AGAIN. I cannot wait for my mtn contract to expire. I will never support anything of Mtn's again. What a joke and how unprofessional.
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Killer
October 1, 2010
Beware of MTN
I have a contract which i took out with iTalk cellular, and apparently now has been moved to mtn, i was not informed of this in any way. yesterday i tried making a call from my mobile only to get a message that my service had been suspended, so i called the callcentre at 19:14, spoke to a Nonhlanhla (totally rude, unhelpful) and she informed me that my account had been changed from debit order to cash paying customer and it was in arrears and i needed to pay all the arrears off before i could be reconnected again. i enquired why it was that i was not informed of those changes because i'd never missed any payments and i never really check my statements to check that the payments have actually gone through as they always do and she told me i was welcome to cancel my contract and proceeded to give me a number to call to do so 0861223388, unfortunately i've been trying to get through on this number and have had no success since last night. Please could somebody from mtn kindly let me know how to go about cancelling my contract please. i've been customer of mtn for a while and the treatment has been ok until now, i feel that mtn has made it quite clear that they don't want my biznis.
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Hizzo
October 1, 2010
3 weeks and number not activated
Called MTN direct on the 25092009 to request a new contract and number port to MTN. Received phone on the 01102009 with new sim card and number. Called Glasson back to query, what happened as I requested a number to be ported and NOT a new line. She insisted that I did not request this. Spoke to her manager Koos who pulled the call records and it was confirmed that I did request a number port and that MTN incorrectly gave me a new number instead. She did not even apologize to me. I make at least 5 calls a day querying when my number is going to be ported, and all they ever say is that they are going to phone me back and the number porting gets done in India ***??? After the second week, Glasson tells me that MTN has a problem with their network since August. She did not bother to tell me that initially because she is greedy for a sale and I am the one that is suffering. I have asked them to come and fetch the phone as I am not interested anymore but my calls have gone on deaf ears.
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Grillare
October 1, 2010
Service suspended once again
My 6 lines service has been suspended and I have been holding on for an hour, I spoke to 3 people who put me on hold again to transfer me to someone else..and I'm still holding.
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Clamder
October 1, 2010
I am utterly disgusted by the service I have received from MTN
I am utterly disgusted by the service I have received from MTN!!! I had to do a sim swap a few weeks ago and thus bought a new sim card from the Sandton City branch. A few days later the sim card started giving me problems when I was trying to make phonecalls. I would get an error message saying SIM BARRED!!! I then went to back to the Sandton City branch where they contacted the MTN call centre and was given a reference number and told the query was escalated and would be resolved in 24-48 hours. After two days the problem still persisted and no one bothered to get back to me to tell me what the issue was. I have called the call centre a number of times sighting this problem and have been told they will lift the barring of my phone but nothing has happened to this day. Two weeks later! Today I called again and was told the matter would be escalated once again!!! I am totally disgusted with the service I have received! I am paying a contract fee so that i can make phonecalls but I can't do this! I dont know what I'll do in the case of an emergency since I cant call although I am paying for this service. I am a totally frustrated customer!
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Golimer
October 1, 2010
If you want the worst service ever contact MTN SA
If you want the worst service ever contact MTN SA. They are the most unprofessional regarding customer service. When you phone in the staff is arrogant and lets you understands that MTN has got enough customers they don’t care about new customers. SO PLEASE EVERY ONE THAT READ THIS USE ANOTHER SERVICE PROVIDER
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Stolbine
September 30, 2010
Poor customer service and retention
In response to MTN's response to my complaint, yes they did call me and left a message for me to email a random person which i duely did and have yet to have an acknowledgement of my email or a response nor did he try and call back and as for the number he called, i did not give hello peter permission to give out my contact number. i have subsequently canceled my MTN contract due to poor customer service and retention.
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Xrubees
September 30, 2010
MTN Blackberry billing issue not resolved
My first Blackberry Bold unit was faulty, it did not correctly connect to the Blackberry service. I called the MTN 1555 data line and they told me whatever I did on my Blackberry phone would be free of charge. I called again and they confirmed this. I soon after discovered the fault and MTN replaced my handset acknowledging that there was a definite problem with the handset. My first bill from this number amounted to R1315 because of data charges (excluding normal pro rata charges I was billed over R500 for data and all my airtime was used up). I was assured this would be reversed as it was not my fault. When calling 1555 in January the story changed to 'everything is free except if you use the MTN browser on the phone'. It genuinely wasn't my fault I thought it was all free and I did check at the time to confirm. I have lodged several complaints to date but nothing has been done about this. I have visited the MTN service centre and they escalated the query many times but to date I have received no response. I should not pay such a heavy penalty because I had a faulty unit and MTN's data service people did not know what they were talking about.
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Yille
September 30, 2010
MTN Active not responding on validating code
Oct 14 2009 I reset the pincode for MTNactive. On 19th when trying to logon using the new pincode it responded with a validation request which I submitted, after which I received a SMS with a validation code. After typing this validation 5 digit code website responded: could not validate login, contact 1761. When phoning this number it dropped on me, so I phoned 808. The lady could not help me at all and only confirmed that the 1761 number was indeed not working. She tried several times to get me to logon to MTNactive again without any result. I was left empty handed and cannot access MTNactive at all. I was recommended to try again as most likely there was a technical problem. So MTN personnel dont know for sure whether there is a technical problem? I think I may have to go through the process of resetting the online pin code again and wait for another stupid 48 hours before i maybe can get access to my account details again. I am getting tired of poor service from MTN. That's why I canceled last year my email invoices as half the time I didnt receive them at all. I WANT MY ACCESS TO MTN ACTIVE BACK RIGHT NOW AND DONT WANT TO SPEND HALF MY LIFETIME resetting pincodes.
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Beskute
September 30, 2010
MTN has their own time
I applied for a LG chatterbox on the 3rd of October. Mtn told me it will take 4 working days. Till today I still dont have the phone where as i had to phone the store everyday and all they tell me is they still waiting for the handset.evetually friday the 16th they phoned and said the handset is there i must just bring an ID copy and by tuesday i can have my phone. Today i phoned and the story changed to Friday.
This is absolutely ridiculous. I canceled my contract and going elsewhere and know that i will have the phone even before friday...
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