MTN
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| 1 stars | | (438) |
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Category: Services
Contact Information
Nigeria
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MTN Reviews
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Lootinss
September 29, 2010
I don't even want to be on MTN anymore for their lack of service, especially to a new customer
I have been due for an upgrade on my cellular contract for the past 3 months, but due to the fact the iTalk Cellular was being taken over by MTNSP I was asked to wait for the handover. The handover took place in September to which I was asked to wait til my contract expires (as I was on the old MTN package - MyCall 100)
My contract expired on 8 October 2009. I have been trying to reach the call centre person I was dealing with (Sello Mogoko) but I have yet to find any answers.
What is going on? How can a process that usually takes less than 72 hours be so drawn out? I don't even want to be on MTN anymore for their lack of service, especially to a new customer!
Please will someone from MTN contact me! This long process of sitting on the '808' number punching through options is useless - I need to speak to an operator!!!
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Tohole
September 29, 2010
Migration documents discarded without notification
1.+-7 Sept we processed the paperwork and signed the contract for the R9.99 x 24 months deal and the attendant said that it will be done the next day as the system was down. I made a lot of effort to get my father into the store as he suffers from Parkinson's. I did not receive a reference as I was told there is not a system in place for it. I also left my personal cell number in the event that something goes wrong.
2. A week later nothing was notified on the cellphone. I assumed that it was waiting for the 24 months to complete which was due early Oct.
3. On the 10th of October I went back to the MTN Plattekloof shop were I was told that it was not upgraded and there is no paperwork to be found. I'm also informed that:
a) He is now out of contract, so will be billed for October for the full MyCall 100 tariff (instead of the reduced plan that ended the preceding month)
b) The R9.99 deal is not available anymore (ended September)
The available attendant told me it was not resolvable and I must apply for another contract.
4. I was told the previous attendant does not work there anymore and I am not allowed to talk to a supervisor.
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Marcallle
September 29, 2010
Is it normal to be 5 weeks without connection
Its been 5 weeks now i cant make any calls from my contract, cant recieve any calls, its useless.
They just dont care, the attitude of the people thats suppose to help me is disgusting.
I did a transfer from a company cellphone to my name and eversince its just been dead. No one can give me a answer why. Each time i phone them they'll say they havn't got any feedback from the technicians yet, they'll send another e-mail?????
What happened to customer service? It seems when you phone often they just dont answer ther phones? I so wish i could just cancel this contract.
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Juvalle
September 29, 2010
Rapid decline in service
I am at my wits end with MTN. I have been a loyal customer for over 13 years now, but since my last up grade in Dec 08 every month my account is incorrect and every month i have spend at least 30 minutes on the phone trying to sort it out. EVERY MONTH I HAVE TO WASTE 30 MINUTES OF MY TIME BECAUSE YOU CANNOT BILL ME CORRECTLY. If this is not sorted out once and for all by then end of this year i am cacelling my contract and moving to VODACOM.
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Drumstik
September 28, 2010
This is now really the final straw
This is now really the final straw... a follow up to my number being taken away and been off for the past 3 weeks, I have just been informed that my number which I was using for the past 2 months, where all of our business cards, paperwork, customers, etc use is going to be taken away and a new nunber issued to us.
I told them about this issue and I was told that this was not their problem and I should try contact a MANAGER to take this further if I wanted, but They cannot put me through to a manager. MTN you can take your business elsewhere, after being a loyal MTN customer for the past 18 odd years and spending in excess of R200k with you, I will not be renewing my contracts with you but with VODACOM!!!
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Togemmer
September 28, 2010
All they provide is complications and problems
I have previously logged a complainted regarding the billing of my account the non delivery of my statements. Due to this my account was handed over to their collections department. At logging my initial complaint i was contacted by Veronica Smith from MTN's legal department and was assured that the problem i was having will be rectified however today i get yet another call from their collections department even though my account is upto date. I tried to contact Veronica Smith on numerous ocassion however there is never an answer. It makes me wonder if anyone at MTN actually works as they can not rectify a simple matter. They have not even credited my account for the package that i am on due to their own incompetencies. I would not advise anyone to use MTN as a service provider as all they provide is complications and problems.
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Tiksone
September 28, 2010
Charging R110 for their damaged SIM card
Today I was speaking on my phone as I went into a meeting. I ended the call and turned my phone off. When I tried to turn it back on it would not work. After taking it to MTN I am told the SIM doesn't work. However, they cannot help me as they are offline. I then go to another MTN store we I am told it will cost me R110 for a new SIM. A SIM that no one can explain why it won't work and that has never been taken out of my phone except when I upgrade and it is swopped to my new phone. I therefore have taken correct care of the SIM and should not be charged for a new one! Not only that but a prepaid card is 99c, what can possibly justify a R110 charge for a SIM card? We phoned your call centre and spoke to William (reference 53960371) who then put us through to Thulani (reference 53960694), both couldn't help, Thulani gave us another number to phone that landed back at William. When asked why sucha large fee, they merely say it is a standard fee and they will not negotiate. This is disgusting service which is a constant with MTN. In the credit card world we know how much a chip card costs to manufacture and we know the shelf life. You should have a replacement scheme for your cards!
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blauth
September 28, 2010
NSFWMOB - deducting unauthorised money from account
Recently, airtime has been deducted from my account without authorisation. The deductions are coming from a company/site called NSFWMOB. This is from a new PayAsYouGo sim card. A total of roughly R300.00 rand has been deducted from my account and MTN Service Providers do not appear to be concerned about the problem. Clearly MTN must have an arrangement with this organisation for them to be able to deduct airtime value so perhaps MTN is involved in this scam. There are numerous complaints about this on the internet, many of which involve MTN.
I have submitted an email to South African police ( [email protected]) in the hope that they investigate this issue further and put a stop to this airtime fraud. |
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Megana
September 27, 2010
I still have not received feedback that was acceptable, & nothing has been done to solve the problem
I requested to transfer my cellphone account from my mothers name to my mine, & at the same time to switch my bundle to one that will be more cost effective for me. I repeatedly phoned the shop (on an almost daily basis) & visited the shop (weekly basis, over weekends) to find out what the problem or delay was, and the feedback was slow, & only when there was any feedback to give.
2 months + later the account is still in my mother's name, which caused a big problem, because she has applied for a house loan, but due to the bill that was sent to her, her account went into overdraft & the house loan application was denied. AND my bill is skye-high since the bundle-switch has not been made as per request.
I still have not received feedback that was acceptable, & nothing has been done to solve the problem!
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Resipper
September 27, 2010
The Managers are as incompetent as the staff
Now please try ask MTN to explain how they got to this total. No one is capable of answering this question. The Managers are as incompetent as the staff, it is absolutely impossible to speak to a Director or Senior Manager, they clearly have a lot to hide, they simply do not take calls, or otherwise the staff are too incompetent to transfer the calls.
From the Managers, to the call centre staff. Do not even try to speak to the Accounts Department. They do not take calls either!
This company is an absolute Joke, OF NOTE! And let me guess, they will not have the balls to respond to this complaint either! (Or if they do, it will be some meaningless generic answer...)
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