MTN
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Category: Services
Contact Information
Nigeria
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MTN Reviews
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Yminae
September 24, 2010
They will not cancel contract
Wednesday 7th October we had had enough of no Telkom ADSL, and decided to purchase Fastlink and data contract.
Currrently we use my mobile, Nokia Navigator, to connect. I need faster speeds as I work from home. We installed the system easily, but could not get it to work. After many phone calls to support we discover that we cannot get 3G in this area, Honeydew. MTN-EDGE works but at half the speed of my mobile! No point in that, so we went back to cancel. Absolute refusal, we have to 'prove' that it does not work. How do we do that? We WANT it to work. It does not. 3 hours later, Northgate refuse to take back the modem, and we are transferred to many people at the 'customer service' none of whom are at their desks. None of them can help us! Their attitude stinks - they could just have politely apologised and then we would have just been dissapointed customers, now we are furious!
MTN have sold us something(2 days ago) that does not work, as a consumer I am entitled to return the item and get my money back!!!
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Stronger
September 24, 2010
The past 2 days I am trying to contact them but no luck
I am having endless trouble with MTN.Last week I phoned them non stop because I am a prepaid customer and there has been money deducted from my account which I don’t know what for because I did not register for ANYTHING.I phoned the 1st time they said they will have the request sent though for another department to have a look into it. I must phone back later there will be an answer on the system.Which I did then was told it takes 24 hours.There was no message on system?Next day there was money missing again.Phoned MTN.I was told to phone back in 2 hours because they are working on the system.I phoned back in 2 hours was told phone back in 2 hours again.MTN informed me that I will be getting a sms from MTN soon. I did not receive anything. I asked if I must now not put airtime on my phone because it keeps on being taken off.MTN gave me a nr to sms so that nothing will be taken off again.I smsed stop to that nr.I got a reply saying I am not registered for anything on I did not receive any response from MTN at all.The past 2 days I am trying to contact them but no luck.When u press 0 for a call centre agent the line cuts off.
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Ka-ching
September 23, 2010
The attitude of the staff is completely wrong
Well the attitude of the staff is completely wrong, in fact it appears that whatever the system tells them is 100% correct that's it. There is no offer to assist in anyway whatsover, Management do not deal with the public at all. In fact their website has no contact details for Head Office in any form except a webmaster address where you are promised a 48 hour turn around. 72 hours later and still no repsonse.
I have changed employers and receive a cellphone allowance whereby by the 4th of the month I must submit my statement for the previous month. I have tried totally in vain via the Web, Call Centre, Walkin Centre and Head Office to change my billing cycle. It simply cannot be done. To add insult to injury last week I receive a 'courtesy call' my first in 10 years - I am asked if any of my details have change recently. I told the caller yes and that I had updated this via the web- which is more down than up these days I must add. He goes on to tell me I, should have used 808 or the Walk in Centre rather, when I tell him why I won't because their service stinks he wants to know why, when I tell him about my problem his reply is have good day and good bye.
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Drumstik
September 23, 2010
I have spoken to three consultants none of whom has returned a call
A debit order of mine was returned due to the fact that my salary was paid in late. I made an EFT transfer for the outstanding amount to avoid suspension. My account was debited with this amount again despite the fact that I had faxed through proof of payment. I have spoken to three consultants none of whom has returned a call.
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Smotth
September 23, 2010
I have sent more than 10 emails to MTN and ICASA and no one replies
I have lodged a complaint with the ICASA Board after receiving no response from MTN. I thereafter received response from the MTN Legal department but to no resolution and customer satisfaction. I still have not received my itemised billing from January and February and have no explanation on my billing. I am still receiving problems with my “FREE” airtime which they have an excuse for not paying me the full amount. I have sent more than 10 emails to MTN and ICASA and no one replies.
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Ulinsky
September 23, 2010
Worst service company in the world
I have requested accounts from 032008 - 032009 for my 2 accounts, I have request this 19 times on email and logged 9 calls with the call centre. Till now the only respone I got was 3 accounts for periods I did not request. No one is willing to answer, even send emails to the information officer, accounts, legal. This is the worst service I have ever experienced in my whole life. We have a national account with them with the whole company on MTN, a Top 40 company on the JSE. I will try and make sure we move to another company that is willing to help.
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Normike
September 22, 2010
A month went by and still no feedback
It's been 31 days since I've been waiting for MTN to give some form of feedback on my query but all I get is an automated response. It seems they've outsmarted the customer complaint system, well done MTN.
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Strine
September 22, 2010
Dropping incoming calls, up to 75%
Recently I have upgraded my contract and cellphone. One of the reasons being that I had a problem with losing incoming calls. I suposed this was my handset, due to the fact that it was old, and due for replacement. To my utter disappointment, my new handset did exactly the same thing. This meant obviously that it was a network issue. IMy phone rings, when I answer, it is dead quiet, no person on the other side. Sometimes the calling party has to dial 4 times to get through. This is a big problem. I have phoned numerous time to different numbers of MTN, escalting the issue to SMC (whatever or whoever that is) but with no success on resolving the issue. When I ask the callers, they say they dial, nothing haapens, then they hang up and dial again. Then a starnger answers.
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Dreamon
September 21, 2010
They took my money and now no service
After very bad service from MTN I wanted to cancel my contract.(R75 top up) MTN says I can only cancel 22 March 2010 when It expires or I must pay over R2000 penalty. I chose to pay the R75.00 a month until March (R300.00) They just took R75.00(30 September) from my bank account and then cancelled my simkaart with-out letting me know. If some one phone me they voice says this number is not on the MTN network, On their webpage when I typed my number in it also stated this number in not on the MTN network. On my phone is a message no service. I cannot even phone their client services.
They took my money. And now no service. They do not answer my emails. I just want to know if I am now free to take my number to another network. Or is this a mistake again. I need a phone for my work as health profesional.
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Exprezzan
September 21, 2010
Total screw-up when migrating a contract
On Saturday 20091003 I went to MTN (Sandton City) and signed a contract migration from an expired ITalk Procall 120 to an MTN Anytime 100 TopUp (H02).
The person assisting asked me to wait 48 hours before calling MTN 808 to confirm that the migration had been completed.
When I called 808 I was told that the migration hadn't been completed, and that I must go back to the shop and have them sort out the problem. When I explained that the shop was closing (for renovation) I was told that I must fax through the documents (no mention of to whom) if I wanted to resolve the issue.
I protested, saying that I had a reference number (which I had quoted several times) and that surely it could be looked up. Not so said the totally uninterested call centre employee.
When I asked to speak to someone in authority I was asked the reason. When I said that I wished to complain I was told to send any complaints to the WebMaster (normally the person who runs a company's website) via email.
And that was as far as I could get. Maybe it was the fact that I didn't have an MTN PIN# (don't ask) that annoyed the operator.
Quite frankly, dealing with Homelands Dept. is a pleasure relative to MTN.
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