On 29 April I wrote an email to request that I would like to cancel my 2 year contract from the end of April 2011. I received no response. 24 April 2011 I sent another email. I ent another email 6 June 2011. I did receive an automated email on that email stating that they received my email. Then another period of silence. I decided to complain on the Hello Peter website, and got a response from MTN stating that someone from Cancellations will contact me. The was a week and a half ago. How long should I still wait. I am so sick and tired of MTN's non-existing service.

One of our consultant lost his ellphone begiinning of April 2011 in JHB. We used to costmer line 808 to stop the cellphone no . To our horror we saw duringt the end of April billing that more than R15000 was due on this phone. I phoned MTn, spoke to a consultant, and he claimed that the simcard was not stopped. He said he have done so now. During May billing another R3000 was added to this acount.

My services was disconnected due to the arreear amount accumulated by this stolen cell phone. I made an arrangement paid R4000, was re-connected, pending investigation, only to be disconnected totally on all my line a couple of days later. I phoned MTn, and after two days, I finally spoke to a supervisor, who restored my receiving of calls, and escalated an urgent request to the credit department, a Mr. Bob Sinclair to urgently phone me. Numerous calls and 4 days later, this has still not happened.

pparently there does not exist a way for me to contact the credit department directly. In the mean time my business is in serious jeopardy due to our inability to get this issue solved.

On the 13thof April 2011 I gave my BB in for repairs at the MTN store in cape gate.It was only the cover that was damaged, that needed to be replaced as I have guarantee on my software.After I waited almost 3weeks I haven’t heard anything of them and went there myself, they told me that they quote me R1961 to fix the phone!After another2weeks they still didn’t had my phone back after I had to go to them again because they don’t call me or notify me of anything.They said that the repairs company is waiting for a part to fix the phone, so the lady at the shop gave me a number to phone to follow it up!The next day I phoned them and they said that they still have the phone.I got another quote at berryfix where they quoted me R336.Now, I was very upset and I phoned them again, the guy I was talking to said they don’t do repairs they only give refurbished phones.I was furious when I heard that and requested my phone to be send back right away, he said it would take3-4working days. After4working days I went to theMTNstore in cape gate(after no one notified me)and then the guy at the store told me that they have received the phone but it wasn’t my phone it was the refurbished phone.After that I waited another4working days, so yesterday(1 June 2011)I went to the shop to collect my phone, the Manager told me that I can’t get my phone back I have to pay for the refurbished phone!The day I gave my phone in I was under the impression my phone was going to get fixed and not replaced!Nobody at the store told me that it’s going to be replaced or it can’t get fixed, then I would’ve never gave it in.I’m really not satisfied with the poor service and with the whole story, it’s unacceptable.Now my phone is shipped back to Canada without me knowing or my permission, I’ve lost all of my info on my phone(e-mails, contacts, bbm-contacts, etc.)I try phoningMTNstore in Cape Gate they don’t answer their phones or it is off, so I have to go there all the time!Nobody can help me and I’m really not satisfied with it, I’m not going to pay R1961 for something that wasn’t my fault, I already had to pay my contract for2months now and didn’t had a phone to use that I’m paying for!This only caused me inconvenience, up until now I had no blackberry and had to use another phone and another simcard.

i have not been able to browse with my mtn line after configuring it with the settings send to me by mtn and a friend said is the fault of my sim card

I downgraded my one phone contract from prepaid packages to a Top-up 100, the Vanderbijlpark River Walk store manager Jacob who assisted me did not advise me that I would lose the R2000 airtime that was accumulated on the account. I logged a complaint ref no 74451577 with MTN and it was closed without anyone contacting me, again stating you lose the accumulated airtime.

I paid for the airtime, how can they just throw it away that is stealing in my eyes since I was not allowed to downgrade the contract prior to the contract reaching maturity.