I have been a client of MTNSP for several years. I have always been on a contract with MTN. My most recent 2 year contract expired a few months ago. I have tried several times over the last several weeks to get my now expired contract changed to a pay as you go. I can't imagine this to be a very difficult thing to do. Despite being billed as per usual every month, I have been unable to make or receive calls from my MTN phone for the last few weeks. I am not even able to contact the 808 helpline to find out what's going because the line is blocked or suspended or something. Quite unacceptable service and I am very very put off MTNSP.

I phoned the service number to get them to send my last account bills which were not posted to me (phone and 3G Internet account) to my email address and to do this every month from now on. They only sent the one bill for the one. Can't take instructions very well...

A month and a half ago, I faxed an amendment form for my subscriber contract to increase the cap on my internet account - I confirmed the fax number by telephone. Now after seeing my bill, I see that it hasn't been changed. Do you have anyone who monitors incoming fax machines??? When I finally got through to the service centre (30 mins), the girl said she'd check my account then put me on hold for 20 mins and eventually put the f***ng phone down on me.

Tried phoning them again twice - Was placed on hold for 1 hour - never got through. Everytime I phone, they are experiencing 'high call volumes' - THIS MEANS YOU NEED MORE OPERATORS!!! Any company who gives a flying f* about service would sort this out.

Finally, tried to contact them through the website contact form. No reply for 2 days so far. Please, if I can convince one person to not sign a contract with this ***, I'll be happy. Screw these a***.

I talk cellulars and MTN are in a s*&^m of frauding their clients. I cancelled my contract with I talk a couple of months ago. I was never told by Mariam Kajee of I talk that I need to forward a letter to them stating as such. I talk continued to bill me on a monthly basis. Up to this day, I am still billed for a service I am not using. When I call MTN after having sent a letter serveral time stating that I need my line cancelled. The consultants (Shivan- Durban MTN) they still want to recover the amount owing on my contract even though they are fully aware that I did not use their service. This is fraud, everything is blamed on me when I am just a victim of an incompetent I-talk worker. The worse part my name has been forwarded to credit. This is insane!!! this is abuse of power that must be taken away from these companies. I will make it a point that I let the world know that the service from MTN italk is S^%^t!!!. The company does not value customers all they care about is taking more money out of the consumers pockets.

I upgraded my MYCALL 100 to an ANYTIME 200 contract on the 9th of May and was billed on the 25th of May (the end of my billing and minutes cycle). I was charged for all my calls as well as the MTN 200 subscription fee and none of my R200 airtime was carried over. According to my bill 1 minute of my 85 off-peak minutes from my previous MYCALL 100 was carried over which is obviously wrong. So essentially i was charged for all my calls which should have been using the R200 airtime and then charged for the R200 contract and it wasnt carried over!

The next month is a similar story. I was charged for calls at the end of the previous month (from 25th May as it is the start of my new billing and minutes cycle) and then after that the R200 must have kicked in. However, on my bill it states that 13 MTN 500 minutes are carried over and 21, 58 MTN 200 minutes are carried over. This is obviously wrong!

Can someone please examine my bills and tell me what the issue is. I have contacted the call centre numerous times and no-one seems to be able to help.

Since the beginning of the year i have had nothing but horrid service from I-Talk cellular, Their excuses was they were merging and could not keep track of accounts and bills. i was on a credit limit of R150 p.m which supposed to cut of usage of my cell line once that limit was reached.3 months in a row my account exceeded R500 and I-Talk blamed MTN for late usage loading.I then changed to a top-up R200 packaged which once you have used the R200 just top up with pay as u go, this morning however i receive an sms stating that i have exceeded 95% of my credit limit of R384!!! Can someone please explain wat is going on!!! I am fed-up with excuses upon excuses and am now really considering porting to another cellphone provider!!!