We have an account with MTN which was sent to Legal department because of outstanding fees. All fees have been paid on 4 September 2009 and since then we have been trying to reactivate the accounts. We have been to three different MTN shops in Potchefstroom on 10 different dates spending at least a total of 6 hours in MTN shops without being helped. The first time after the accounts was paid we had to 'reregister' with MTN and that takes 7 days for the accounts to get back from legal after registration this was on September 4th, on 15 September still no activation and again we are told to 'reregister' with MTN and another 7 days to activate. On 22 September again we have to go to an MTN shop because nothing has happened. Again we are told it takes another 2 days to activate, today 28 September we went to MTN again and still they have not activated the accounts. Now we are told that we have to take the simcards to a MTN shop before they can be activated and they want our pin numbers! For what reason?? When our accounts was disabled it was done oh so quickly and now when it should be activated it takes nearly a month!! And the personnel make empty promises every time!!

Been with MTN for 11 years. Never had any issues...until now!!! A simple 'I don't have the slightest idea what I'm doing' would have been much better as a response when speaking to two different call centre agents.

Instead they've told me that they're doing this and that... and that i should switch my cell off, remove the sim card and re-insert it in 15 minutes. This still does not work.

I do not have all day top keep contacting that *** place to get something to work.

I had yet another appalling experience with MTN, I have lost count of how many times I have raised my concerns with the operator and all my compalints have been falling on death ears, I struggle to use my internet browser through the use of my phone & this has been carrying on for well over three months if not more and its extremely expensive to browse using my modem as I use airtime and not data, what's even frustrating is that I cant get through their contract dept using the 808 number, I first have to go through the prepaid dept for them to link me or send an email to contract dept & nobody is taking action. I again had a horrendous xperience on 200909 made a call in the morning which lasted 22 m and I had call discount of 70% and mind you it was during off peak and I was billed R60, I made a complain & the consultant told me I was billed wrong & they'll investigate this was sunday afternoon, she said there was no information on the screen and she'll give a call to date I haven't heard a word, and my suspicions tells me this has been carrying on for quite sometime because I have not been pleased with the manner in which I am charged for my calls by MTN. ICASA needs to jump in!

So... how long does it take to do a sim swap? The average person would answer '2 to 24 Hrs'. That is the also the response i received from the service attendant at the MTN shop. It is now 10 days and counting!!! And my new sim (for which i paid R100! I think is a total rip off!) is stil not active! Many calls to the MTN shop proved to be a waste of time and effort. I was promised four times that my call will be returned, but no such response received.

On the 240909 I called 808 to enquire aboout the balance due on the account. the balance was unaccaptably high and i wanted to know why. I had recently taken a new contract on the 31 August 2009 and it is a R139 top up contract. My other contract has a bill limit of R40 after the free minutes have been used up. I had arranged for the bill limit lat year when i saw that it is unwise to just use money that i did not have.

1. The old contract with the bill limit used up normally amounted to R180.00.
-The amount that i was charged this month for this contract was R250-odd.
-This amount is unacaptably high and i was not advised that i had reached my bill limit.
-They just let me use the account without informing me.

2.The new contract is due for payment on the 30 September 2009.
-I was informed i will pay a standard R139 per month on the contract.
-The amount that im being charged is R250-odd.
-When I enquired about this amount they said it was due to the fact that I am paying a month in advance, which i was not informed at the beggining of the contract.
-when i wanted to logg a complaint with MTN i was told that i could not as it is MTN procedure.
-they disconnected.