MTN
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Category: Services
Contact Information
Nigeria
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MTN Reviews
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Ember23
September 14, 2010
Poor signal since beginning September 2009
For more than 10 years I have a reasonable good mobile service from MTN (not perfect but I could live with it). However since my retirement on 1 September 2009 I was appointed as a consultat for a global company and working from home and then I discover how bad the signal really was. I reported the problem to MTN's call centre 083 900 1212 begin_of_the_skype_highlighting 083 900 1212 end_of_the_skype_highlighting a few times and each time they promise me that somebody will contact me with a reference number which of course never happened. I have also contacted my service provider who also reported the matter - at least with a reference number. In my new position it is very important to have proper commumication with your customer. Due to the lack of communication you might also loose some important business fro your company.
On the internet I also read that MTN is in the proces of upgrading their service but not a word is coming from MTN.
I hope that this report will trigger somebody somewhere in MTN to do something about it - maybe installing an aerial booster at my home to resolve the immediate problem.
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Malkine
September 14, 2010
MTN should shape up or ship out
In July I changed my contract with MTN to a 500 top up package and I was given the assruance that R500 worth of airtime will be loaded on my phone every month on the 21 ***. Well the first month it did not happend, nor the second or third month. Only when phoning them it is eventually loaded - days later. It happened again today. The response I got was that they are having problems and I am not the only complainant. Ref 52934201
Why do they sell a service which they cant provide. They are very quick to bill you, but their service stinks. Dropped calls, no connectivity and now bad billing systems is the order of the day. MTN should shape up or ship out.
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Forbilin
September 13, 2010
Services not activated on phone
I entered into a new contract with MTN a month ago (25 Aug 2009) porting my number from Vodacom prepaid. While the sim card was activated within 10 days (I can make & receive calls), the sms and caller line identify services have not been activated as yet. Furthermore I have a BlackBerry and asked for the BES email service to be activated (post the initial application) but this too has not been activated. I have spoken to 4 different people at the call centre, all of them assuring me that the services would be activated within 24 hours. I also tried calling the MTN port help desk hoping they would provide answers on why my number is still not registered with MTN and perhaps this being the hold up in activating all services. However I have held on the line for longer than half an hour on 3 separate occasions without been helped. I have become increasingly frustrated as it has been almost a month since I received the phone but no one is able to help me activate 1) SMS’s 2) CLIP and 3) BES.
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Jashmik
September 13, 2010
MTN service suspended for almost 3 weeks already
I got a new job, and since i had a company phone i had to continue with the contract when i leave the service. I gave all the forms needed to transfer the contract onto my name on time.
When i started at the new job i gave the mtn no. as my work no. and for the 1st week everything was great. At some point i realised i couldn't make calls, when i went into a mtn service branch in east london i was told the service has been suspended due to non-payment. The next day i contacted the people in kimberley that deals with our business contracts they asked if i handed in the paperwork already they requested the paperwork again.
It was given to them, i was told they would look into it and get back to me. I've had to phone them and most of the time i just get voicemail, they dont return calls. Its been 2 weeks now since i had to resubmit my paperwork because it dissapeared and still no service. My phone calls aren't answered cant get through to mtnsp on 0831808 or 0118089000.
This is pathetic service if i didn't do the upgrade in march i would've cancelled this contract long ago. Its amazing what we put up with for our hard earned money.
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Belivore
September 13, 2010
Failure to transfer account into my name
I handed in all documents necessary to transfer the cellphone account from my ex-husbands name to mine in June 2009 to Fabian Jordaan. I handed the documents to Fabian at the walk-in centre at Canalwalk. He explained that this might take 4-6 weeks wich was reasonable.
In August this was still not done and I went back to the centre, but was told that they are off-line and that it does take long to transfer accounts. I checked with another MTN store at Paddocks and he confirmed that it was still not changed and suggested getting the documents from Canalwalk as there has been problems there.
In September the account once again went off my ex-husbands account instead of mine. I went to the Walk-in centre on Saturday and was told by Diana that it does take 3-4 months to do the transfers and that she is unable to assist me in getting the documents or doing anything as Fabian is dealing with my case and that she will get him to contact me on Monday. She did give me the option of speaking to a manager that would also not be able to help me, and after already waitng an hour I would be 3rd in line to speak to him.
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Pannak
September 13, 2010
For the past 12months you switch us off monthly
For over 12months we have had to call you since we moved to a different suburb because some *** does not remove it from their side, I have complained to you 15times and have over 20reference numbers, our contract is running out in November and if this happens one more time Im taking our business to someone whos always there and always cares, your false marketing is really misleading as you are the worst with providing signal, customer service and you also dont send our statements as per my 3rd request via the post, why the hell do we pay for itemised billing then you send none!!!?
Next there is no signal or MTN tower in boksburg, why should we pay for something we dont get?
Next you switch us off every month by mistake, then I have to wait 2-24 hours for my business to be running again, cant make calls then or go on the internet, IVE HAD ENOUGH, NEXT IM GOING TO YOUR CEO ABOUT THIS!!!
SORT YOUR RUBBISH SERVICE AND SOFTWARE ISSUES OUT, REMOVE THE RUBBISH OFF YOUR SYSTEM AND MAKE SURE WE ALWAYS-STAY ONLINE WITH OUR CELPHONES & 3G.
NEXT INSTALL A TOWER IN BOKSBURG LIKE YOU PROMISED OVER A YEAR AGO AND ALSO GIVE AN AREAL TO ME THAT WORKS SO I CAN USE MY 3G at ALL TIMES.
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Kusman
September 13, 2010
Being billed for a contract canceled in 2005
I've taken out a contract with MTN in 2003. in 2005 I cancelled before the renewal date. Ive been paying this people endlessly and previously also put them on Hellopeter about 2 years ago. They replied to me and sent a letter confirming that everything has been rectified and no need to worry they apologies for the inconvenience. Now 2 years later I receive a letter from their Layers again Van der Venter Majopela INC being harrassed for almost R4000.00. I think this is unexceptable and if this dont get rectified immediately I'm goin to take this further because of their staffs incompetance I am listed on ITC. Believe me I'm not goin to leave this as is and I would like a response before pm today or my lawyers will get to deal with this. Now you want to know why we dont get anywhere in life, its because of businesses such as MTN that is a rip-off.
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Cougarr
September 13, 2010
MTN has really reached rock bottom now
I could not establish a single call between the Woodmead shopping center and Buccleuch this morning at around 10. Either it comes back with 'No connection', or if it rings it cuts off after about 2 seconds. This is not the first time I have experienced this in Joburg, its a constant thing.
For my part I will be porting my number to Vodacom. I've just had enough with MTN's poor connectivity.
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Ookleer
September 13, 2010
Very unresponsive company
I see that MTN has not been replying to customers since the 17 September, what is their problem?
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Dolly
September 13, 2010
I am finished with MTN
I ported my 3 MTN lines to Vodacom. Money was deducted from our two accounts. I was promised that this will be credited within 14 days. I sent emails to Ayesha and Joan at the Innovation Centre. I visited the Centre and Joan confirmed that this will be done. I phoned and the same story. Now I see that we are being billed for October already!! I just want my money back and the future debit orders cancelled. I am FINISHED with MTN.
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