I have a contract with iTalk Cellular which include 100 sms bundle. MTNSP took them over. This month my bundle was not loaded on my account. Phone iTalk and they refered me to MTNSP. Phone MTNSP and they refered me to iTalk. Back to italk!! Phone iTalk and then refered back to MTNSP. They then refered me to any MTN store which I then drove to at Kolonade in Pretoria. Spoke to MK, but his whole attitute shows that there is no interest to help. Said I must phone MTNSP the next day. That I did. They said to me that There is no service I can expect from them. Meanwile my bank account is debited with the full payment, bundle included! I came back home, stop payment on that debit order and phone MTNSP again the next day. Same reply and iTalk can't be reached. As long as we the subscribers pay and do not expext any service is fine with companies like MTN!! What a waste of time and money to get from them what you pay for!!!

I paid my account via the internet after trying hopelessly to call the call centre number 808. On Sunday I tried once again, but they were busy upgrading systems. I fail to understand how difficult it is to contact a TELECOMMUNICATIONS company!!! This is the third time that I have problems with MTN. When I finally got through to an agent. She said I should call back as my account was in legal.. MTN is truely the WORST service provider!!

I live in Basden str (between Rabe and Alethea streets) in Lyttleton, Centurion. I have recently ported 3 lines to MTN but I am now very disappointing that I have. there is mostly little or no reception at my home. I cannot get hold of people and they not me. I have tried to log this on the MTN site on 2 occasions, both times I was just ignored.

I am one of the unlucky clients that that came over from iTalk to MTN because of the merger. My contract expired on 20 July 2009 and I have not been able to upgrade since then. Firstly I was told by MTN I can only upgrade after 20 August - that date came and went and still I couldn't upgrade. The new date I was given was after 11 September (see the irony in that!). So I went on 13th Sep to an MTN store, was told I can upgrade and they proceeded to process the upgrade.

Then when they tried to put the upgrade through, the system says they can only upgrade in May 2011 - 4 year contract! So they say I must wait until they sort they problem out sometime! The level of service and communication from MTN around this is appalling. I've been an MTN client (I have 2 contracts) for 12 years, but this does not seem to be an issue for MTN. I am writing this complaint out of utter frustration, and I suspect the only response I will get is an 'we will look into it' reply, the problem will get resolved in a few weeks and I must be happy because my problem is now resolved albeit 2 months down the line with no apology or compensation.

I also am experiencing a horroble problem with MTN service. In fact I have never seen such poor service ever since I was in the cellphone industry. In July 2009 I subscribed for a MTN modem data 500MB R239 per month and received it It apparently was activated 22 july 2009. I started using it and it is a top up contract. the first of august 2009 i was suspended from the mtn network and apparently i have exceeded credit limit of R665 or sumthing my balance is now atR824.07 the break down being R422.75 pro rata for july 2009 and 218.42 subscribtion for august I mean how can my pro rata exceed my monthly subscription while i received it just 2 days from my billing date and now dissappointingly MTN are battling to answer me since i enquired from beginning august and i am told to pay before the suspension is lifted from me. why are MTN so poor such that they cannot appreciate their mistakes and sort them in time why must i suffer because of someone else's incompetency I have been using vodacom for the rest of my cellphone life and I never went to bed with an un resolved issue. I even have a vodacom contract that gave me not even a slight problem when i took it.