Last week, probably round the 4th of September, I check my cell balance and it stated 8.51 where I expected it to be over R20. I was disappointed, but carried on with life.

Then Wednesday (9th) I check my balance again and it was R6.51 and I know I made no calls and only 1 SMS, but that was a bundle and shouldn't be charged. So I called the call centre (173) and a lady told me they are experiencing a problem with the system and that it is being investigated and my money will be returned.

Friday (11th) my balance is down to R2.51. I definitely made no calls or SMSs. So I call 173 again. This time a guy answered and said he is putting in some or other request, I must call again later.

So this morning (12th) I called again and a lady said their system is not up to date, I must call this afternoon again. Getting very frustrated, I told her that I'm going to report this to ICASA and she replied 'You are most welcome to do that, sir' and hung up. I'm not impressed with that, but the truth is, I have no idea where to start, so I'm coming to hellopeter for help.

It must be some subscription, but I've NEVER SMS'd any short numbers and the phone can't do wap and all the fancy stuff.

I ported across to Vodacom end of last year, you discontinued the sim card, but you have continued to deduct the debit from our account. Simply due to the fact that i changed accountants this went unnoticed until I saw it on the bank account recently.

This is excluding the nonsense you put me through will the call limit not being activated in 2007 after my phone was disconnected for no apparent reason.

I want a refund please of R 2344 for the deductions made without my permission, and a further R 4079.76 for the over billing on my account for the call limit that you did not implement. This contract was cancelled at the end of last year and only ICASA's intervention seems to have created some reaction. Please contact me asap so that I can get refunded. I am planning a small claims suit against you if we dont resolve this ASAP.

I ported my number from Vodacom to MTN, but was this the worst mistake ever! Problems from the start with stock and porting and now I've gone for 3 days without being able to be reached by clients or family. Although I receive coverage on the MTN network and can make calls, no-one can call me because when my number is dialled, an error message is played that the number is incorrect.

I was initially promised that after the port, my sim and number will be active in 24 hours, but it's nou already been 72 hours and no resolve. The MTN staff keep on telling me it's a network problem and it should be sorted by midnight or during the course of the day, but still no change. This has gone beyond the point of unacceptable! I'm convinced I made the biggest mistake ever to switch from an efficient Vodacom network to MTN that clearly does not know what it is doing or what customer service means.

I expected my number to be active from day 1 and this is a breach of contract on MTN's part. If they don't deliver by noon today I am going to cancel my contract and go back to Vodacom.

BTW MTN, try contacting me. I dare you!

I am reaching breaking point at a rapid rate of knots!!! My cellphone bill has doubled!!! And this is not due to the fact that I am trying to use my phone more it's because I have to use the phone more! Let me explain what I mean by this. I have a Procall 600. This has 600 free minutes a month. Previously I would go slighlty over this limit. More recently I am using up these minutes returning unfinished calls due to the fact that I keep being cut off! Even this morning I had someone try and call me 4 times only to give up until i can get to a land line where i might be able to get through a conversation! Yesterday I nearly threw my phone out the window cause I had to phone someone 7 times to try and get a msg across! MTN need to be taken to task for this poor service delivery! I for one shal be migrating my account at the earliest convieniance to someone who wants my business and doesn't plan on ripping me off everytime I try and use their service.

Have had business account with MTn for over 15 years. Wanted to add my 87 year old mother's phone to the account on a R19.95 contract, as I don't think registering her pay as you go sim is a good idea. Took all necessary documents - ID Book, letter head etc to MTN service centre, Liberty Mall, PMB. Filled out all forms, was then told I needed to provide credit references. Ridiculous.