I have a cellphone acc with MTN & my acc was handed over to their Legal department(DCCM) after a made a payment. when i called to find out if the payment was recieved i was told my acc is been handed over & if i want it reinstated, i must pay a certain amount of money, i paid that money the following day which was on the 250708 & when i called their Legal dertment on monday that payment was recieved & they promised to reinstae my acc by the 30 & their promise was kept. the past saturday 290809 i went to take a loan & my loan was declined because my credit report shows the arrears on the acc... & this is affecting my credit profile, i've sent a dozen of emails regarding this, no one ever got back to me, i called in a few times, they keep telling me to fax a deposit slip, i faxed 3 times to different people & no one has been able to assist me. the word to describe MTN's service is not yet discovered, i don't know which word to use to describe their incompetence.

I applied for International roaming, which had been disconnected, as I was travelling to Swaziland on business. My client who was travelling with me applied at the same time, with Vodacom. The next day my client had his roaming connected, and I am still waiting, a week later!!!. This amount to nothing but poor service, especially as I had my wife calling MTN, and was assured that I was going to get connected. As for the call centres. The number 808 is impossible, and disgraceful, as one can never get ser4vice, The number 1555 is just as bad, as they transfer you back to the 808 number. MTN, shame on you, you are a complete disappointment and a disgrace.

I do not know where to even start with this complaint. Since having joined the MTN network I have had nothing but problems and disgusting service from undoubtebly the worst network provider in the Country. The two MTN stores in Clearwater mall have some of the worst levels of service I am yet to see. Slack body language, terrible attitudes and no sense of caring for the customers feeling or problem. The call centre is another story all on its own. I think I hold the record for holding on for assistance. I spent 1h10mins on the 808 toll free number until someone answered. By this time I had already driven to the MTN head office for help.

My BlackBerry cell phone which I received in January stopped working three weeks ago. It simply would not turn on. The red charge appeared, but then would not swtich on. I sent my phone into the hand set repair centre, only to have phone sent back with a message saying that because their is a hair line crack on the screen, my warranty is voided and they refuse to repair my phone. That hair line crack happened more than 6 months ago! It is not the reason for the mechanical failure but yet MTN demands I purchase a new phone cash! 24 month Warranty?

Anyone who is considering any of these well advertised contracts by MTN - please stay away from MTN. Their billing is really messed up.

If you get free minutes with your contract, and call the 258 (or 16202 for MTN SP) number, you will always hear that you have a lot of free minutes, sms's, data, etc, left. When you use it, you end up with a major bill.

Because, they only update their free minutes number once a week, if we are lucky. They are supposed to do it once a day, but they don't. One really never knows where you stand with them. I am too scared to use my phone in case I end up with another major bill.

This is a fight I have been fighting for a long time. I ended up with a bill of R528 last month on a new contract - a contract that should have cost me R80 per month, plus a data bundle of R189 (no connection fee, sim card fee, or itemised billing fee). I called, wrote, called again, to complain, but no one is interested in sorting this out for me.

I have been billed R2994.00 allegedly for Internet Data Service, Have called the call centre(808) numerous time to obtain the itemised billing for this amount. I kept on be told that the credit controller is investigating and will get back to me. Its three weeks now and has not received a call from this person. Even launched a report previously on this website and got a one line to say somebody will get to me, I am still waiting...What can a person do now to get service from this company!