I'm due for an upgrade - the normal 3 months prior contract expiry date - I don't want to change my package and I qualify for the phone which I selected. I'm told that unless I go into the bank and pay a fee of R100, MTN will not do the upgrade as this NEW hardware fee is payable immediately. This 'hardware fee' is over and above the R110 administration fee that will be added to my next months bill - should the upgrade be done. This is an absolute rip-off... After being with MTN for over 14 years!! They definately know nothing about keeping existing customers happy. I'll wait out the end of the contract, which is in 3 months and chose another cell phone provider.

Ek woon in Groblersdal en die naaste MTN Dealer is in Middelburg, 90km van my af. My man het in die begin van Maart 2011 opgedradeer. Ek het saam met hom gegaan en omdat ek eers die eerste April kon opgradeer, het ek na selfone gekyk en gese dat ek nogal van die Nokia N8 selfoon hou. (073 2050 159) Dit daar gelaat. Die 6de April kon ek nog nie in Middelburg kom nie en het besluit om sommer oor die internet te opgradeer. Groot was my skok om te sien dat Cell City Cellular in Middelburg my klaar opgegradeer het. Ek het hulle probeer skakel maar sonder enige sukses. Saterdag die negende April het ek 'n geleentheid Middelburg toe gekry. Daar het hulle my meegedeel dat dit langer as sewe dae is wat hulle my opgegradeer het en dat hulle dit by MTN self moet kanseleer. Ek het drie ure in Middelburg gespandeer waarop hulle my telkens meegedeel het dat MTN van lyn af is. Ek het die Nokia N8 wat hulle kwansuis vir my wou gee daar gelaat en huis toe gegaan. Hulle het my verwittig dat hulle my sal laat weet wanneer ek die foon kan gaan haal. Ek het nog geen oproep van hulle ontvang nie. Ek het hulle wel telkemale geskakel, waar hulle my meedeel dat hulle nog geen antwoord vir my het nie en dat hulle elke dag 'n faks deurstuur om aansoek te doen dat die N8 gekanseleer moet word. Ek het al MTN self ook vier maal geskakel en elke keer se hulle vir my dat dit moet deur die Dealer - Cell City Cellular - 71227, gedoen word. Dit is nou al die 5de Mei 2011 ek nog niks gebeur nie. Ek moet nou vir 'n selfoon betaal wat ek nie het nie want hulle het allerande goed op my kontrak gesit soos 75mg ens. Is daar dalk iemand wat ek kan skakel om iets aan die saak te doen???? Middelburg is nie net om die draai sodat ek elke dag by die dealer kan ingaan nie!!!
Baie dankie
Maureen Klem
0732050159

i just bought an mtn sim card, then i registered it, i bought a voucher to load it bought it leeps telling me result unknown it really gets me angry with mtn

in december i bought a usb modem mtn and must get a 75 nb data free every month i only received this fordecember and january thats all nothig for febr march and april i contavted the mtn help desk and were told the problem shall be looked into an resolve so far nothing the no of the modem is 0730243780

On Saturday, 9/04/2011, I walked into the MTN store in Pavilion because I needed to purchase a cover for my Blackberry Phone. I paid for the cover and asked the lady to put it on for me, she did not know how to so she asked someone else, but he did not put it on properly, I was not happy so i politely asked if they could refund me. I was told that I had to wait 15 days for the refund; I was shocked as I had just paid for the cover. I asked for the “Manager”, the lady came back saying that the manager will be out in 20 minutes as he was busy, I explained to her that I needed to pick up my son and I can’t wait that long She could not be bothered, I asked many other staff members to call the manager and they all were very rude. After 25 minutes the manager (Imtiaaz Peer) comes out and says that he only came out now to see me because he had a deadline and that was priority. I explained the situation to Imtiaaz, he was extremely rude and said to me that is company policy and there is nothing he can do, I explained to him with the new customer protection act I have rights, he said to me he has been on training for the act and he knows it better than me. I said to him that I am in the customer service industry and I am appalled at the way he is handling this and he said “everyone says that they in the industry “.Imtiaaz said to me that they were just doing me a favour by putting the cover onto my phone. I am disgusted that as the manager he stood there screaming at me in front of other customers, the way he left me feeling was clear that he had no respect for me or the situation that I was placed into by MTN. He failed to listen to the problem and if anything he was upsetting me more. I believe that he should not hold this position as he is not equipped to deal with customers, sad to think that a huge organization like MTN employs people like Imtiaaz. His attitude was sheer arrogance.