I first called MTN direct to upgrade my contract for a particular phone. I was then directed to another department, and then someone was supposed to get back to me, they never did. Then I went to a shop, and they were going to get get the specific phone in and call me. They never did and the special past. I called a call-centre again, and requested that someone makes a plan so I can get the special. I ended speaking to a supervisor, who told me the special was finished. I told them they need to take responsibilty for the bad service, which caused me to miss the special and he quite nicely said he wouldn't, very rude and sarcastic. I called the HO and requested a manager to call me. He did, and advised he will follow-up, he never got back to. (I'm leaving a lot out). Another special came up, and I went to Canal Walk, filled in the forms, and was told, she will call me when the stock arrives, a month had passed and nobody called. I applied on-line to upgrade, it's been approx 2 weeks now, and noboady has come back. WHATS UP with MTN, do they not want my business. I just think they have bad service across the board. I even had problems with MTN banking with a faulty system????

Dealing with the MTN call center & stores is an absolute nightmare & at best their lack of service, communication skills & technical abilty can only be described utterly pathetic. My first attempt to try seek assistance with a technical problem resulted in my wasting over 90 minutes waiting for one of their call centre consultant to answer. When I finaly got through, he didn't have a clue how to solve the problem & showed no interest whatsover in trying to find out., My second attempt which again took well over an hour was also a waste of time, so I visited their Longbeach Mall & Blue Route Mall branches - Neither could assist (or again were particularily interested), however Blue Route suggested a SIM swop at R110.00, which I decided to try in desperation. They said it would take between 2 & 24 hours to activate & guess what...the 24 hours hours has come & gone - Sim not activated, all my time & travel to no avail & I'm left with the problem.

On Saturday the 2208 I went to the MTN shop in Westgate to collect my new Blackberry phone, this was part of an upgrade package. By yesterday, 2408 I still couldn’t make or receive any phone calls. I then reported this to the 808 call center, I was then informed that I must take the Blackberry handset back to the service center as it seems to be faulty. I then went back to the Westgate shop which I found closed due to renovations, fortunatly there is a second MTN shop in the mall.

I was helped by a gentleman called Neo who told me that the handset is faulty. I was told to take it back to the other shop as it wasn’t his problem and that I took out the contract with the other shop. I was told that I can exchange the handset within 7 days if it is faulty, I raised my concern with him that the other shop will only open by 1292009 and that will exceed the seven day period. I was shocked in the manner he spoke to me and just shrugged off the responsibility in assisting me. I enquired about cancelling the upgrade, he then told me I’m welcome to that.
He then told me I should come back the next day when the other shops staff will be there so that they can sort out there own problems

I have had the worst service ever from MTN, I called this morning trying to find out why is my service suspended cause I did not receive any notication of that and I am not behind on payments. Upon calling the call centre a lady by the name of Ntombi assisted me she was very rude and not helpful at all. I asked her what can I do to fix my line she said I quote 'whatever mam either way there is nothing you can do except to wait until the 31. So currently MTN is the worst network ever I would not even recommend it to anyone to subscribe to it. Its either they upgrade their serivce levels or get rid ogf their call centre agents.

I pay my cellular account every month on the 25th, i mail my account controller and he acknowledges the mail. but today i receive a sms stating that i have excceded my limit of R1819, this is impossible as it is up to date. can someone please contact me asap. my contract has been running for the last 10 years and everytime when it comes around 6 months close to my upgrade i have continous grief. this is ridiculous service.