MTN

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Category: Services

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Nigeria

MTN Reviews

how come May 24, 2010
no help from mtn
After a string of mails and calls over 2 weeks, no body from MTN has bothered to contact me to resolve the issues. How is it possible that a company can care so little for their clients. I will BOYCOTT this useless company and recomend others to do the same. PATHETIC!!!
Adam Botha May 19, 2010
Poor service alround
Mtn sucks, they are the worst company in South Africa, please contact me first if you are even considering opeining a contract with them, so i can give you a million reasons not to.
mpho ngoepe May 5, 2010
Network and services
I have been using MTN for the past three years and during that period i have had the problem with their internet connection, get my messages late and they always double charge me for a simple thing like an sms.
Kanyisa May 4, 2010
cell phone blocked
I have a problem my phone is been blocked as from 01/05/2010
it say unregistered sim card. I called mtn this morning they say they handover my account to lawyers. what I dont understand is ive been using them since 2000. They did'nt even email me or sms me for outstanding payment. Im so stressed because I cant receive call or messages. Please help
Bhuti May 3, 2010
Handset
I submitted my phone Nokia E90 for repairs and when i booked it in the Agent told me to take the Battery cover with me i insisted that he book it he said they will give me a new one, on the 23rd Appril they calle me that the phone was ready everything i complained about was fixed with the exception of the battery cover which was not provided.
They promised me to sort it out and they will call me after 4 weeks (28 April) i went back to Pavalion MTN in Durban to check the progress on my complain only to find out that they did not do anythingn and worst of all they ask me to book the phone in, i told them that i only need a battery cover so why they need to book the whole phone in, they told me no its their procedure or their policy i said to them i am not at fault i am no prepared to be inconvinienced again and will escalate the matter, my frustration now is that they block me i cant speak to a senior person at Mtn to state my case and i am very frustrated right now thinking of driving from Dbn to Joburg to their head office and stage a seat in there
nazi09 April 22, 2010
Service
I was blocked from using Share and Sell Service by MTN and I couldn't reach them to lodge my complain and get it repaired.
Dhevananda April 21, 2010
Incorrect Billing
I have been with MTN for about 20yrs with the same cell phone number. I acquired a 3G card in August 2009 and have been using this to play online poker. My package is 500MB per month free for which I pay R237.00 pm.

My bill has been the same from purchase date till and Including December 2009. In January 2010 I was billed R1568.30 and in February 1410.85 and March R1516.04.

Upon querying the bill with Thami Gumbi at MTN head office he advised that I should ignore my itemised billing and take his word that the bill is correct. He also sent me a list of sites used, however no volume is shown on his spreadsheet. According to my calculation 1 MB equals 1048576 Bytes and as per the billing received I only used 23 000 bytes.

MTN do not provide no contact details for complaints on their website accept the 808 number which os a waste as I have logged a call and according to them it takes 31 days to respond. Being in the client services industry, I find this apalling.
Auwal mohd April 17, 2010
Share and sell
My line has been disabled from using share and sell and i want it back
Michal A Emine April 10, 2010
my sim card got block and is requesting for PUK number
please i want back my puk number
lrhodes April 10, 2010
billing
I took out the contract in June last year, for a large package - I believe R450 a month, so a fair amount of free sms's and talk time. I also took out a 3G card for R169 a month. I asked for a package with a limit with an option to top up like pay as you go - which they offer, but the consultant said it was a bad idea and the product didn’t work well. Foolishly I listened. They offered a credit limit of just over R1000 which I thought would be fine as I had hoped the monthly airtime would suffice. They never explained that your credit limit applies to current billing and billing due - so I was soled a contract that due to my credit limit, I couldn’t use. You would think the consultant would know this. I only picked this up 3 months later as I was using another phone for work. It came to my attention when I finally got around to using my 3G card which wouldn’t log on.
I went in, I called and emailed. The manager at the canal walk store was rude, arrogant and unhelpful and I literally had to argue and beg him to assist me, and eventually he saw my point and reactivated the account and emailed the billing department a request to refund me debits paid for an account I had not been able to use. No one came back to me for over 3 weeks and someone left a message saying they were from billing and they would not refund. so I was not refunded, and no credit or roll over of airtime was given.
I eventually left it as I couldn’t bother to complain and fight anymore, their service is non existent and one can only spend so much time on something like this.

Today I find my account suspended. My credit limit has been reached. They have taken a massive debit off my account this month 2010-03-31 MTN SP A3051026 0061037287 of over R2000!!! How is this not taking me back into my credit limit? And I think they missed a debit earlier in the year, they made up for it with a large debit last month. I have also had higher billing than usual and I think it has something to do with online services. porn has been looked at on my phone and every time I log into facebook on my phone there is a new email address of random people in the toolbar in which you put your username email address in - so I am not sure if that means people are browsing on my account or not?

I contacted the call centre this morning and asked what they can do to activate my phone. They offered to raise the credit limit, and I offered to go in store and pay in money to get the ball rolling and they said either way it takes 24 hours. So I am phone less until Monday. Unacceptable. They have never contacted me to advise there is a problem, they simply cut you off? I cannot see how my billing has gone from the R800-odd to R2000. Something is very wrong, and this credit limit story is ridiculous.

I understand your limit is given according to ITC, I worked in the bank so if one more person at MTN avoids solving the problem by trying to feebly explain credit principles I am going to scream. The issue is not the credit limit. it is the package sold within the limit given, its clearly not working, and no one listened to my original complaint, and now I can see my entire remainder of this 2 year disaster is going to be fraught with problems.
To be honest I want out, I want nothing to do with this company anymore. Everyone I know on Vodacom has a pleasant experience while most people on MTN are perpetually upset with their service. I left auto page in search of better service, thinking that dealing directly with the service provider meant better service, and it is actually much worse.
I am happy to give back the phone, and part ways gracefully, as I understand a contract is a contract, but this company needs to admit that their service and attention to my complaint has been non-existent, I have been sold a credit product not suited to my needs and I am quite sure it was sold by a an uneducated person not nearly qualified enough to sell credit in any form. your staff and their lack of understanding of the product, the billing systems and their general lack of interest in their job and customer is why I am complaining, so this contract breakdown is essentially entirely your fault.

I would be entirely satisfied with the option of ending this contract (penalty free of course!), however I know it is not going to happen. In lieu of this I want an apology, face to face, with a person, not over the phone. I also want this credit issue and package corrected. Perhaps a product downgrade would even help, and to be on the top up package I initially requested. I want to be able to go into a store - not canal walk - and have the name of someone I can deal with in future.

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