I still have not had any responses from requests to upgrade my MTN Contract. The contract has been due for an Upgrade since November 2009 and my contract expired on 27th of March 2010. So far all attempts to contact MTN via account managers; in-store visits; dialling 808 or e-mailing them have just been swept aside. They sometimes assist at first but do not follow through and always have excuses but not solutions. All i want is to upgrade my contract. Although prompt and efficient service is not MTN's normal business practice i was wondering maybe if it would be at all possible for anyone at MTN to assist me with prompt, efficient assistance to upgrade my contract? c'mon shock me! and if you are wondering what it is am referring to check [Hidden Web Address] ; then book all your staff(manager's included) on a course to provide efficient prompt service. No doubt once you do all of this and if you do it properly it would take time, i still will be waiting for a response from you.

MTN billed me for data when I never had a laptop to use with my modem.

Number4Life still not activated yet Im being billed every month without any service

Caller ID activated on my 3G sim without authourisation

I asked for dual sim to be activated for my car phone, not done

person information all incorrectly splet

failing to resolve postings on Hellopeter and Get Closure websites


Email to mtnnsp still unanswered

Blackberry not functional at all, continiously freezing, rebooting and non-functional as a business device.

MTN failing fo advise Blackberry 952o Storm 2 users that it has been discontinued and Vodacom is swapping their user to the 9700 Bold 2 as a replacement handset.

Supervisors and Managers never returned once my calls

Call centre agents refusing to hand over the call to a manager or supervisor

I have renew my contract on 03/09/08 for Pacer Leisure vehicles after 2 years at MTN, sins then I have experience the poorest service I have ever received from any supplier over a fifteen month period. My contract is for 3 phones at R34.99 per phone per month, There for a total of R105:00 per month, which I was charge for October and November 2008 there after MTN tries to charge me R83:00 per phone what works out at R249:00 P/M. I have since then tried to solve the problem but without any success because MTN try to take more out of my debit account as what they should and there for suspend my account on a regular base. It takes 3 to 7 days for them to understand that it was there mistake before they reconnect my phones They then insure me that the problem is now been solved, just for the next month or 2, In that time we lose business and get charge R11.40 by MTN as well as bank charges for return of debit orders.
Due to the problem I have paid R 1100:00 into my MTN account on the 07/04/08 to make sure that I am covered to the end of January but with no success they still suspended my service on a regular base. I have tried numerous times to speak to someone in the accounts departments or let they contact me to solve the problem, I also was at various MTN branches and submitted e-mails to MTN but all without any success.
My one phone was stolen so I had to do a sim swap and sins then 03/03/2010 it says sim registration failure MTN say that I own them R900 before they will connect the phone, I have proof that my account is still paid in advance till end of April 2010
Here is some of the reference No that MTN give me when I contact them regarding the account

31/12/08 Ref 45440561
03/05/09 Ref 48352772
10/07/09 Ref 49958262 (Glenda)
02/12/09 Ref 56303158 (Lerato) - usd 4801364
13/01/10 Ref 57695931
15/01/10 Ref 57760463
15/01/10 Ref 57778804 Request for credit controller to contact me Ref 57779062
18/01/10 Ref 57779062
18/01/10 Ref 57893602
04/03/10 Ref 2982325 -usd submitted by Manager MTN Century City
08/03/10 System down
09/03/10 Ref 60330693 Supervisor will contact me (ha, ha )

But still no responds from MTN. If MTN is not capable to solve my problem, I would like them to cancel my contract and port my numbers to Vodacom A.S.A.P, due to the loss of income.
I also believed that I should not be charge for the days the phones was of and bank charges for return debit orders.

PS: The contract is available if needed, as well as proof were MTN reverse charges(x6) when they
Realise there mistake. But still it happens time after time.

my mtn lines was disable from share and sell, the lines was a new ones when i was trying to change the defualt pin the lines was disable. the lines are 08135604123 and 07035485150. pls i want to use the share and sell service.

I can not receive or call from my line 07031000876. I have tried mtnonline customer care to no avail. Please can you help thank you. I can be reached on [email protected] thanks