GOODAY TO ALL OF THE ABOVE:

MY NAME IS JAN LUCAS JANSE VAN RENSBURG
ID NR:7504015109089
ACCONT NR 078 233 7772(DATA BUNDLE ACCOUNT

AS FROM 28 NOVEMBER MY ACCOUNT HAS BEEN SUSPENDED, REASON BEING, NOBOBY KNOWS AND NO ONE CAN ASSIST ME WITH MY ACCOUNT MATTERS.AFTER MANY CALLS TO YOUR CALL CENTRE NOBODY SEEMS TO BE ABLE TO HELP APART FROM THEM BEING VERY RUDE AND NON HELPFULL. END OF NOVEMBER I HAD TO PAY SOMETHING LIKE R2400, AND THEN AGAIN 3000 RAND FOR SERVICES I DID NOT USE. THEY CANT GIVE ME ANY BILLING INFO AND SAY THAT THEY DON’T HAVE ANY ANSWERS. I’VE BEEN A LONG LOYAL CLIENT OF ITALK AND NEVER SEEN THIS POOR AND BAD SERVICE, I WENT AS FAR AS YOUR LEGAL DEPARTMENT AND THEY SAID THAT I WILL HAVE TO WAIT 15 DAYS FOR THE ACCOUNT QUERIES AND THAT THEY DON’T HAVE ANY ANSWERS AS TO WHATS WRONG WITH MY ACCOUNT, AND IN THE MEAN TIME I MUST JUST PAY THESE AMOUNTS TO KEEP MY NAME CLEAR. MTN SENT ME AN SMS SAYING THAT THEY ARE AWARE OF MY ACCOUNT PROBLEMS, AND MY SERVICE PROVIDER WILL REFUND ME ON MY ACCOUNT, HOWEVER ANOTHER PAYMENT WENT THROUHT ON MY ACCOUNT.I HAVE REFRENCE NUMBERS (TWO OF THEM THEY DID NOT WANT TO GIVE ME A NOTHER ONE OR MORE REF NR 57365762/57375344)BUT THEY MEAN NOTHING.

I THINK THAT TO STRUGGLE WITH ACOUNTS THAT’S NOT YOUR ISSUE AND SOMETHING THAT YOUR SERVICE PROVIDER CANT GET RESOLVED AFTER 3 MONTHS, NEEDS TO BE ATTENDED TO BY SOMEONE THAT KNOWS WHATS GOING ON BECAUSE TO BE HONEST, THIS IS REALLY STARTING BE AN IRRITATION AND TO FIGHT ABOUT IT ALL, DOESN’T SOLVE ANY PROBLEMS .

DEMANDS!
NOT THAT I AM DEMANDING ANYTHING BECAUSE IT’S NOT RIGTH BUT I REALLY NEED THIS ACCOUNT TO BE SORTED WITH IN 24 HOURS I NEED BILLING STATEMENTS FROM 1 NOVEMBER 2009, TILL DATE. I NEED A REFUND WITH IN 24 HOURS. I NEED SOME ONE TO CALL ME AND EXPLAIN WHAT WENT WRONG.
I DO NOT MEAN TO BE SO DIRECT BUT IF NOTHING IS DONE I HAVE NO CHOICE BUT TO TAKE THIS FUTHER TO CONSUMER COUNSIL, HELLO PETER AND NOW THE NEW PROGRAM OF CARTE BLANCHE WHERE THEY SORT OUT ISSUES LIKE THIS, ALSO A COPY OF THIS IS GOING TO MY LAWYER AND SEE IF THERE ARE ANY RESPONSES FROM I TALK, FOR ANY FURTHER PROPLEMS ALL NAMES ON TOP OF THIS MAIL WILL BE MENTIONED IN ORDER FOR ME TO SEE IF ITALK REALLY CARES ABOUT THEIR CLIENTS. MY LAWYER IS BUSY WITH MTN TO SEE WHAT HE CAN GET RESOLVED, JUST TO ADD, I DON’T NEED TO HAVE TO GO THIS FAR IF MY ISSUES ARE RESOVELD.

HERE ARE ALL MY CONTACT DETAILS
WORK NUMBER (012)678 5200
MY CELL NR 078 3935 951
MY WIFE 083 642 9564/083 779 2217(ALSO ITALK ACCOUNT)


THANX FOR YOUR TIME TO HAVE READ THIS, AND LETS HOPE NOTHING TURNS UGLY AND MATTERS CAN GET RESLOVED

JAN

My phone was stolen 2 weeks ago. After consultation with the police, I did not blacklist the phone, because they wanted to track whoever is using it. Being that it is my contract account, I tried to get an Itemised Billing statement from Mtn.

After numerous calls and visits to at least 3 so-called Customer Service centres, it became clear to me that I have no control over my own account. Their excuses range from : I can only get Itemised billing after the 10th of the next month, they can only give me unbilled itemised billing if I blacklist the phone and do the Simswap (which makes no sense as I want the guy to use it so we can track him), I CAN get the last three numbers dialed from the SIM, but the consultant must 1st get approval and he will get back to me, which of course, he NEVER did.

Maybe I'm simple-minded, but it seems that a Multi-Million Dollar company like MTN with vast resources and all that high-tech equipment, can't let me, as the account holder, know what is going on in my own account, even if I am the one requesting the information. Why do I have to get a court order to see what numbers are being dialed from my own account?

It is no wonder that criminals are getting away with so much, because they know that certain companies will not go the extra mile to put them to book.

A very disgruntled and frustrated MTN subsciber

Nathan Slater
[email protected]

MTN HAS THE WORST SERVICE EVER. CONSULTANTS DON;T KNOW HOW TO HANDLE QUERIES. I HAVE TO LOG ANOTHER QUERY FOR THE FIRST QUERY. CAN YOU BELIEVE IT?!!! MY BILL IS ALWAYS WRONG AND THEY JUST DONT LISTEN TO WHAT THE CUSTOMER WANTS OR NEEDS. I REGRET DEALING WITH MTN.

my problem started aprox march 2009, the day i went in to pay my bill at Smartsurv house (mtn customer centre century city cape town) their systems were off-line so the consultant did a manual transaction and i paid using my debit card. at the end of the month that payment did not reflect on my statement from MTN. i went in to enquire about this and was told to bring in my proof of payment(manual receipt), which i did the following day. however on this day the consultant that helped me was busy so the hostess at the door said she would hand the receipt to him. at the end of this month still nothing sorted on my account so back i went and this time i even took my bank statement to show that the payment was made. i have been back so many times since then with all the consultants promising to sort out this dilema, i also requested to see the manager and was told she would contact me, till today nothing. when the contract ran its term in june i requested it to be cancelled and a final bill to be sent, this has unfortunately has never been done and i am still being billed. i am at my wits end trying to rectify this problem with MTN but they just dont seem interested in resolving this issue.

the mobile number was 0833915282, r.khan

WHAT MUST I DO...

Regards
R. Khan
cell: 0833032801
e-mail: [email protected]

I can't understand why MTN can't make sure that they have the necessary capacity to deal with sms traffic during Christmas & New Year. It's annoying not be able to send and receive sms's