how to claim of offer of one million which was send to me through my cellular phone through sms with phone 08036355969 for 2009 extra cool October random draw

My husbands new upgrade phone broke in the second week it went in for repairs, they want to bill him R900. Cannot speak to anybody who can explain why. Danny Lepal from Head Office said he would look into complaint and get back to me. He promised to do this on two occasions. He does not get back to me and it is very difficult to contact anybody other than the call centre and all they can say is "I don't know". Please help? Does ANYBODY work at MTN? Do they know what customer service is. Every complaint forum on the internet has long lists of complaints about MTN is this telling the SA Cellphone market something?

HELP HELP

About a month and a half ago I changed my daughters contract from a my call 100 to top up 100. It took 3 faxes and then going into a store to get that done.
I asked and they verified that her sms bundle would remain on her new contract. That didn't happen as all her sms costs came off her airtime, not off her bundle. They told me that the bundle was loaded but wasn't 'working'
I have been trying to get this sorted out since the 10th of September. MTN suggested I cancel her existing sms bundle, wait 24 hours for it to be deleted then add a bundle. After 4 days only did they cancel it and I could load a new bundle. That didn't change a thing, her sms charges are still coming off her airtime. I phone MTN most days, sometimes twice a day. I have been told that queries will be logged, but it takes up to 21 days to sort out, we are now entering onto double that.
Supervisors promise to sort out or investigate and promise to call back but never do. I have never once been able to contact a supervisor to speak to the same person again, even though they assure me that all I need do is ask for them. I leave messages, yet get no return calls.
Although the amount extra my daughter has to pay for the sms's to come off her airtime isn't huge, she is 12 years old and the R60.00 extra she paid last month takes a huge chunk out of her pocket money.
Every phone call yields the same results: I will log a complaint/investigation etc...
This month my contract hasn't been loaded onto my profile. So not only don't I have the usual sms bundle, I do not even have any rand value, I have no idea what is happening on my contract and I am no-one at MTN can tell me either! And I now have two contracts to sort out.
I have never experienced such bad service, and such unwillingness to help either.

i cannot load a card someone bought and sent to me since yesterday, i tried loadind it several times but it says its been used or invalid

The 12 digit pin is 858707123845

Good Morning...

pls i bought a mtn recharge card since yesterday 750 but i could not load it, they said the card has already been used by who that is what i dont know...

my number is 08032657284 and the pin of the card is 1568 9779 9182..this is the serial number 2381461418054105...

pls advice

Thank you

Danny