The new "37187 MTN" competition is so not a good competition. In fact it draws all your money out with the seducing continuous sms's.Yesterday I tried to increase my chances of winning by playing the competition with an airtime of over R450.According to MTN this does not even guarantee your winning ticket. You will always be told that someone else won the competition and you should try again. It seems to me that this competition is only designed for the rich.Literaly it says that lets see who can send more sms’s for R7.5 each and he/she will be the winner. In other terms a person who cannot even afford four sms’s for a total of R30 is not legible for this completion. It is only if you willing to spend R1000 or more that you might win. This competition is not fair because it only targets a certain group that can afford it. We are not even convinced that the winners do exist for real. Why don’t they even show us that the winner won by how many sms`s or points. This competition is a public skelm.I would like to warn every MTN customer to not indulge to this competition.

14 May 2009

Drea Sir / Madam

Service delivery - MTN Cellular provider

We are the legal owners of a cellular contract with the above provider. Recently one of our accounts escalated in fees resulting in us querying the astronomical fees charged. The additional cost was fees charged by what they call "service providers" for items such as banking, porno videos, music etc.

This letter is not to complain about the fees but the process and the ethics behind the procedure followed by the above company. Let me also state I am sure they are not the only company that "provde this service.

To give you background, we took this contract out for our teenage son as he travels to Pretoria virually daily to attend UP and he needs to be able to contact us if an emergency arises. As responsible parents we put a limit on the usage on this contract to prevent any abuse as young people do not always understand the meaning of "moderation". I our opinion we took the necessary steps to ensure we would not end up having an unpleasant surprise and for more than a year this was the case.

However, due to this provider's fees we decided that we would not renew the contract when it expired and bought our son a cellular contract with a cheaper provider. The MTN sim was locked in our safe until such time the contract came to an end. Was our surpise great when we discovered the bill has increased virtually four-fold. Upon querying this they informed us this contract was subscribed to several sites for games, music, etc. After explaining to them we wanted them not to continue with this, they promply informed us to contact these providers directly. When asked how they could bill this amount when a credit limit existed on this contract, they informed us the credit limit did not cover content provider subscriptions - something they failed to mention before. We then had to go through the painful process of contacting these providers to cancel these conent subscriptions and explain to my son free games and music sites are not free. Further to this we instructed MTN to cancel this sim and to stop any transactions on this sim.

To our surprise this was not done and yet again we have to pay money to conent providers who did not provide anything as the sim is still locked in our safe and MTN assured us this sim is blocked.

We want to know why do they mislead the public by allowing a credit limit to bypass it by saying this content does not get included in the limit. Furthermore, we want to know why they do not contact the legal owner of the contract to get permission to activate this service when the legal owner has to authorise everthing from address change to itemised billing on the account.

In our personal opinion, this behaviour borders on criminal behaviour and needs to be addressed urgently. We implore you to review this matter and put the necessary steps in place to prevent other consumers from this greed and unethical behaviour.

thanking you

Charmaine Moore
0113183696 (h)
0741153659 (c)
08665206423 (f)
[email protected]

After recieving shocking service from MTN from the date I renewed my contract (6 February 2009) I eventually had to book my handset in as it was Faulty - the applications on the blackberry was not working and the handset had to be sent up to Midrand to be fixed, the handset was recieved by Midrand on the 20th March 2009 and was not looked at until 29April 2009, after numerous complaints and phoning around they eventually decded to replace the inside of the phone and sent the phone back to me on 30- which I went to collect yesterday the 4 May 2009, upon collecting it I inspected the phone and the inside of the phone looked shabby and in worst condition than when I sent it in, in actual fact the phone came back in a worst condition! I now cannot make calls from the phone so now the phone has another problem which it initially did not have.I have tried to lodge a complaint with MTN but I get no response and no service! Nobody responds to my emails or calls and I cannot seem to get a reference number out of them so that I may escalate my complaint, it just seems that bad service is all I get from MTN, the service centre Marina in Canal Walk is equally unhelpful and rude at that, she carries a non-chalant attitude and doesn't seem to care about your problem, please help.

I have been an MTN cell phone contract subscriber for the last 14 years.For the last 3 months my itemised bill & statement have been arriving approximately a month late.The latest one I have not even received yet, which is way overdue.The irony of the matter is that I phoned the customer care and was promised on three ocasions that the itemised bill would be emailed to me, on the 4th ocasion I was even promised that it will be faxed to me.It has been a week now and I have received absolutely nothing for a service that I am paying for.What I would like to know is what does one have to do to get mtn to deliver, it appears that no one at mtn cares a hoot.I have now decided that cancelling my dealings with them is the only option.

five days now i can not send text, i can only received text. can u help me please.