MTN
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Category: Services
Contact Information
Nigeria
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MTN Reviews
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Broddy
February 21, 2011
MTN suddenly lost the ability to send out statements on time
In 2008 MTN suddenly lost the ability to send out statements on time. I had just moved to a new city and found this extremely inconvenient. Unfortunately I asked them to e-mail my statements which resulted in no statement whatsoever. After a number of months of having to phone in for my balance due they finally started e-mailing statements ... when they remember. To this date I don't receive regular statements and only after a complaint will I get the itemised billing I pay for. Seeing that I had no response to my previous complaint about MTN on this site 48 hours ago, I may as well see if there is any answer to this gripe. My next complaint will follow within 24 hours from now.
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Flassek
February 21, 2011
MTN over charging again
First of all there are no tariffs for the various packages on the website. MTN used to have all the info. Without it one cannot make an intelligent choice or check if one is being billed correctly.
I’m presuming that the tariffs have not changed. The last two calls I made on 8th May to Telkom numbers have been billed as if they were made to Vodacom. Namely 21% more. This really annoys me as it has happened before in the past. MTN do you think nobody notices? If the structure of your tariffs has changed then I apologise, but as previously stated, I am not able to check from your website.
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Feraldine
February 11, 2011
Account transfer not done after 7 weeks
On 11 March I was at the MTN service center outside Canal Walk to transfer my cellphone account from my fathers name to my name. All the required paper work was completed and handed over to Francisco Horniman to be faxed through to head office. I was informed that this will take a week to be completed.
4 weeks later on 8 April I was at the same branch again to find out what is going on. I spoke to a consultant and was informed that he could do nothing and would send an email to Francisco Horniman to contact me. I was not contacted by Francisco Horniman nor anyone else from MTN in the following weeks.
On 18 April I was again at this same branch and this time Francisco Horniman was there. He could not confirm the status of my application and could also not confirm whether my paper work was indeed faxed through on 11 March. He tried to find my paper work but could not and made a unconvincing excuse that it could be in the managers office ( not there at the time). He took my cellphone number and said he would phone me the following day. HE DID NOT PHONE ME and it is almost 2 weeks later.
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Embriss
February 11, 2011
No luck with renewal of contract
I am currently employed at KPMG and, therefore, qualify for a key account at MTN, where certain discounts are given on the contract rates for KPMG staff.
I was due for an upgrade on my current personal MTN contract in March '10 and wanted to upgrade and change over to qualify for the KPMG discounts.
I approached the person in charge of overseeing KPMG staff in an e-mail that was sent to her on 13042010, as I don't have any other contact details for her. I did have to hear from my other colleagues prior to approaching her not to expect much, as they also had similiar problems when dealing with her.
To date I have had no response from her. My current cellphone contract amounts to an average of a R1400.00 per month and I can't see why MTN is not interested in assisting me with my upgrade. I don't know how MTN can call itself a service provider if the staff working for them are not intested in rendering service to their clients.
I hope that someone will read this message and be able to assist me with my upgrade.
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Vicchy
February 10, 2011
Stop taking my hard earned cash
MTN continue to bill me rediculous amounts. For example this month R750 odd, and this when I've all but stopped using this phone out of fear as to what my bill may be if I actually utilise this THIEVING service. I have phoned in on numerous occasions requesting an explanation. The result always the same, 'There's nothing wrong they say'. Last month we found out that another company was illegally debiting my cell-phone account and thought this to be the problem. That sorted out now, has not stopped the onslaught of MTN as they conspire with such as these to wreek havoc on my bank account.
To anyone out there willing to listen, DO NOT! I REPEAT< DO NOT MOVE TO MTN, and if you are currently with them, plan your move to cell-'C'. Until you do, you will never know the service you are missing.
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Islome
February 10, 2011
The worst service provider
I had 2 contracts that I took with Italk Cellular March2008 and I hated the service that I received so when my contracts were up for renewal I called MTN customer care to inform them that I do not want to renew my contracts, so they told me that I need to give them 30 days notice so I told them that I want to port to another service and network provider. The many consultants that I spoke to told me that as soon as I go over to my new service provider my contracts will be cancelled with MTN. I tried to port with Cell C and they informed me that MTN does not want to release my number . I was assured more than once that I will have no hassles porting my number but this is not the case as I am still with the ******** service provider MTN. The 2nd contract I decided to migrate to Prepaid on MTN because I though this with be easier SO i WENT TO Pavilion MTN on Sunday and filled out a form to change my Contract to Prepaid and the consultant told me it will take 24 hours. Its been over 5 days and my number is not a prepaid number. I took out contracts with Cell C direct, Vodacom, Altech Autopage Cellular, Game and Nashua Mobile and I never had such terrible service as I did with MTN.
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Jizzko
February 10, 2011
Phone continuously in for repairs and no progress
Since January my cell has been in for repairs, today the 4th time and the same problem or fault have not been repaired, are the people doing the job ignorant or just brain dead.My phone locks the keypad after about 2-3 minutes and when you press menu and the star it is supposed to unlock the keypad, well the star does not operate and sometimes the 7 digit as well, how hard could this be?If they are not able or if they are not willing to give a service as my phone is under warrenty I would like to take my 2 contracts and my wife`s to another service provider.There are absolutely no excuse for poor service delivery and I will take legal action if this problem is not resolved.
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Grudgy
February 10, 2011
Why am i paying 4 MTN to send me promotional SMS
I don't normally look through my billing invoice but decided to take a look this month. I see that i am being charged R42.98 for a promo service fee - what does this mean? One can only assume that this promo service fee that i'm paying is for the promotional SMS's i've been receiving. How long has this been going on for and how many months have they been deducting R42.98 for something that i really can do without? According to the consumer protection act i cannot be billed charged for something that i have not asked for or approved so how can I be charged this every month? I expect this to be dealt with accordingly and an investigation taken into how this occured without my knowledge!!!
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CROAKY1
February 10, 2011
SHOCKING SERVICE!!!
EMAIL SENT TO mtn COMPANY SECRETARY:
Miss Mtshali -
My name is Adrian Wilhelm and my frustration level has reached the
point where I lost my temper and said 'F#@k mtn" to 'Danny' (who I met
on Monday after taking the afternoon off work to go to your offices in
person to let you guys know about the problems I'm having, I was told
he is the HR Manager - this morning I get told "He is just the
supervisor..."), I'm not sure if you can help me, not a single person
on the other end of the 33 (yes, THIRTY THREE!!!) calls I have made to
mtn has been able to. Out of these 33 calls, 27 times I have asked to
speak to a supervisor or somebody in management. Conveniently for your
staff, NOT ONCE has a supervisor or management member been available.
Very convenient indeed...
Is it because I'm white that my calls get transferred to non existant
extensions, that I get put on hold and forgotten about, that simple
questions I ask are ignored? It certainly feels like it is a racial
thing as the one time I did speak Zulu to an operator things seemed to
happen very quickly?
I received an HTC Desire smartphone on contract with insurance as a
gift from a family member, within 7 weeks the phone stopped working, I
took it to the branch it came from and was told it would be reapaired
within 2 - 3 weeks. That time passed so I called the 0839000fix number
and got told the phone hadn't been logged in yet (along with being
told the phone was in repairs/being sent away/being opened as we
speak, I heard this excuse from more than one person on more than one
occasion in more than one department...) I made numerous calls asking
the simple question that, since the phone is faulty, I am not sure I
want a broken and repaired handset, what can I do to get a new phone.
NOBODY has been able to answer that question, my favourite response
was "it hasn't been booked into the technical department"...
Nevermind that I was given a loaner phone, an LG which I have never
used before, without so much as instructions on how to turn the thing
on, nevermind sending sms's, emails etc, when I brought this up "You
should be lucky we give you the loan phone".
Every time I manage to get an answer from someone I cannot bring
myself to believe it because of all the conflicting information I am
being given, ie, 'Danny' told me on Monday that spare parts were
clearing customs that morning, this morning, 4 days later, I get told
that spares have to be ordered. I also, on another call, get told that
the repairers are waiting for spares.
I have run a few successfull call centres in the last decade (a 60
station centre for one of the biggest IT firms on the planet, a 30
station centre for a lawyers group, a 30 station centre for a debt
collecting agency and a 25 station centre for an insurance house) so I
feel that I am qualified to make judgement on your mtn call centre.
Your call centre staff are most definitly NOT SUITABLY TRAINED!!!
Your call centre staff consistently DENY CUSTOMERS THE OPPORTUNITY TO
SPEAK TO SUPERVISOR/MANAGERS BY SAYING THEY ARE NOT AVAILABLE!!!
This is disgusting, how can so many people HAVE SO LITTLE PRIDE IN
THEIR JOBS!?!?!?!?!?!? (You wouldn't be reading this if they did...)
All this to find out when I will be in possession of the contracted
cell phone again.
As a new customer to mtn all I can say is, in my personal opinion with
the experience I have had, MTN SUCKS!!!
Since I've had such negative experiences with mtn I wonder if you will
even have the decency to respond to this email...
A. P. Wilhelm.
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Liaruss
February 9, 2011
After two months my phone hasn't been fixed
My started having network problems in November 2009, i was not able to make calls, or receive calls. I couldnt take it to where i bought it because i was at KZN for my maternity leave and i got it from Johannesburg (Cresta mall). When i came back to joburg i took it to Mtn Cresta in February. They took my phone to their repair services to have it fixed. I came to check on it, they told me the phone is beyond repairs due to a suspected corrosion to the RF circuit board. I then claimed for a new phone on the 13th of February 2010. After not getting responce i went to check again and they told me that they will fix my phone but i need to pay R150. I was puzzled by this because initially it was said that the phone is beyond repairs. I payed that amount. They called me the week after to tell me that the phone has arrived. I went to collect it. When i got home the phone was not working still. Then i went back to MTN to tell them. They gave me someone's number to contact regarding this.
I have had it with this situation. I pay them every month, both the network and insurance and this is the kind of treatment i receive. What is insurance for really...
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