Upon hearing about the wonderful internet bundle from MTN that advertises for 50 rand 24 hours unlimited use I got excited and straight away on friday bought three bundles to cover friday saterday and sunday activated at ten o clock and started down loading updates and drivers for my computer . I soon realised that unlimited is not altogether true as they have a fair usage clause that means after 150 mb download they shape you wich I thought was ok. then as I am busy downloading the first episode of Dr who from the BBC website a legal down load my 24 hours reset after only 14 hours at around midnight and then proceeded to eat all the other credit on my cell as I was asleep at this time. Giving them the benefit off the doubtg I activated my next bundle saterday thinking its a new service maybe its a mistake and the same both saterday and sunday officialy MTN owe me thirty hours of internet time and thirty rand in phone credit that should never have been used.

Sibonile, As per my previous communications regarding the call limit can not be due to a number of system nor Network problems. I know two people who has cellphone contracts with MTN and also have call limits on them and they have no problems with their limits, the phone is blocked as soon as its reached the call limit. If this was the case due to network or system errors their would have been lots of complaints regarding the call limit being in operation but fails to serve its purpose. People are trying to save money where they can due to theis economic stress we are going through. I find this unacceptable and MTN needs to be held responsible and investigate and fix the cause of this alleged network and system errors, which i think is untrue. Why would other peoples call limit work on MTN and not JP Lubbe. I think he is being seen as a easy target. This account needs to be re-imbursed settle this account. Please also ensure that he has not been handed over to ITC for this was not his fault and on numerous occasions have enquired telephonically and per email regaring the call limit and did MTN give us a reference number for the call limit added - This is no excuse for MTN.

On the 30 of March I loaded a 500 MB data bundle onto my mtn sim card. I use some of this data and then the rest simply dissappeared. After calling mtn I was told that they were experiencing billing problems and that my sim card would be credited wit 398 MB of data...Till today I have not received anything. It is now the 17th of April. I have called on numerous occasions. I always get told that I will either rceive my data in 2 to 24 hours or that someone from MTN will contact me within that time. MTN does simply not call back. They have SHOCKING customer service. MTN, GIVE ME BACK MY DATA. THIS IS THEFT!! If I do not get a response on this, I will definately not leave it at this. I called yesterday and was told once again that within 2- 24 hours something would happen...I highly doubt it will...MTN, you need to provide answers. Be transparent; tell us how your customer service system works, who is responsible for what (not normal personall but managers!) and if needed these guys (managers) should be called to book.

My contract expired 310809. I phoned, emailed and posted letters to cancel my contract as at expired date...WHICH WAS NOT DONE!!!...HOW CAN YOU RENEW MY CONTRACT IF, I DID NOT SIGN ANY RENEWAL CONTRACT. YOU RECEIVED MY EMAILS BECAUSE I RECEIVED AN EMAIL FROM MTN CONFIRMING CONFIRMATION OF MY EMAIL YET YOU DON'T CANCEL MY CONTRACT.

I have written a report about a month ago explaining that we have very poor reception at our home. I have only received a message stating that MTN will look into this but as to date have had no resolution whatsoever or further contact from MTN at all! This is very poor service! Is someone going to resolve this issue or should we start looking for a new cellphone supplier?