I have requested itemized billing from MTN, after we got an overdue account for R1, 941.12 - for an account that we DONT EVEN USE! My husband then wrote, signed and faxed a letter of permission for me to access his acount, as he works all day and do not have e-mail and telephone facilities as i do. I have sent them ALOT of e-mails asking for our itemized billing, but then the legal department keeps ons sending me mails requesting my ID and account number - they do this over and over. I have saved all of these e-mails, if you like I could forward them to you. I am now desperate and dont know what to do any more, I have heard so many good things about this site. Please help me, get the information from them to know why my account is overdue, if we are not even using the sim cards.

My Brother Jean Pierre has added a call limit on his cellphone of a R150.00 but his cell phone account came to over R5000.00 after we instructed MTN to block the phone on R150 and which we received a reference number 56368687 given by their call centre namely Penwell Diale. How are we able to sort this account out if no one gets back to you. We have forwarded emails to MTNS email addresses and to date had no response. This is unacceptable. Please help us to sort this out. MTN even phoned my brother to inform him that his was has been blocked due to the the account total but shortly after that he was able to make a phone call to my mother. If you phone MTN and ask them what the call limit is on the cell phone they will say R150 as requested but how does an account get from R150 to over R5000 and then they say that their call limit is not accurate, R200 would have been acceptable but over R5000 is unacceptable. My brother still makes paynments of R200 per month so that MTN can't turn around and say he did not make payments. Myself and my mother forwarded a letter to MTN that my brother gave us permission to enquire on hius account but still we are not allowed to enquire and assist.

I have a 1 month old Nokia 6710 Navigator. After about 2 weeks it suddenly started zooming in and out randomly in MAPS and Camera mode. A quick search on the internet revealed that this is a common problem wth these phones - yet most people had difficulty in getting the phone fixed. I sent my phone in to MTN clearly stating the problem as well as attaching documentation detailing the problem as found on the internet. I received the phone back 2 days later and I can only assume nothing was done. The service document stated that the software was up to date. I switched the phone on and immediately had the same problem. The phone had obviously not even been tested. I was asked to log another call which was on Wednesday - today is Friday and apart from an automated resonse have not heard anything from MTN.

Quite frankly this is slow and poor service. Surely a common fault like this should be documented and fixed immediately. In fact if they had tested the phone the first time around we would not be in this position at all.

This is the second time i have loaded prepaid data and have not been given the full 60 days of use. I loaded on the 15th of Feb and the data has now expired on the 18th of Mar- i had about 170MB left. I was PROMISED by the MTN shop that i would still be allowed to use the data after the 18th and that i would get the 60 days before losing my data, but that hasnt happened. Last time this happened i mustve made at least 10 calls to the call centre and each time the operator told me a different thing. What a waste of money - 170MB of data wasted due to your false advertising that i have 60 days to use the data. Maybe vodacom will allow me my FULL period.

I was overseas for the last week, and as usual i phoned MTN to arrange for international roaming. I spoke to a guy by the name of Vusi Mazibuko on the 2 Mar 2010, at around 21h00, who had promised that all should be well from that day onwards and for the duration of my travell and i should be able to sms, make calls and also had deactivated my voicemail. To my surprise when i arrived in Dhaka, i was unable to send any SMS's i could only make voice calls which cost me a fortune but i had to be in touch with my family. What really got me frustrated is the fact that i got really sick on the evening of the 7 Mar while in Shanghai and had to be hospitalised, and guess what my phone was completely dead, could not make calls, or sms anyone. I felt so helpless as i could not even reach my husband during this tramatizing experience. This is not happening for the 1st time with MTN the same thing happened to me last year Sept when i was overseas. Why am i not been respected as a customer after such a long and loyal period with MTN. I am forced to move my money elsewhere! MTN is pathetic!!