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Niocan
January 20, 2011
There is a serious lack of customer attention and focus
I must advise that the service received from MTN is appalling and not fit for the corporate world as I have been awaiting feedback that does not materialise timeously.
It has been completely frustrating dealing with your organisation in which the left hand does not know what the right hand is doing, also refusing to expedite the resolution of issues.
There is a serious lack of customer attention and focus.
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Pashoke
January 20, 2011
No statements and wrong billing
From the 28th ( all though it might be the 25th) of February, I phoned them to email me the invoice of my account because I need to email it to my employee so they can pay it into my account. The day I called they told me it will only be availble on the Friday. (Note that they close my invoice on every 21st of each month.)I said it was fine and phoned the Monday, (could be the friday but I'm not sure so lets say it was Monday) they said they will email it to me but I could get it of the Internet myself. I then waited for my email but nothing came the Tuesday I phoned again and I phoned on the Wednesday but still nothing came. Im not sure how many times after that I phoned but we leave it at that. My debit order goes down on the 15th of every month. Its Sunday the 14th of March and still I didn't get any email. I phoned them, so that I will at least know what amount they are going to deduct from my account only to find a new surprise... according to them I am R600 and odd rand outstanding for a year now I think, the big problem I have with this is that on no statement have they stated that. Isn't there someone that can help, what they do isnt right and they just keep on doing it!
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Loone
January 20, 2011
The consultant there were unprofessional and rude
I went to the MTN branch in Palm spings next to Orange Farm on Sunday the 14th of march 2010 to migate from contact to prepaid. the first thing I got is that their fax is not working so they will just game me the form.While still there my son a juice split and I just asked for a mop and cleaned there.. On our way to the door my son stepped on some liquid the rude consultant asked what is that my son is stepping on in a very harsh voice. I asked nnot to be harsh, She told me if She had to be harsh I would not be able to handle. the consultant was standing on the other side of the counter, so She was screaming at me the entire time. The service was very bad, stressfull and violent.
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Bundok
January 19, 2011
Itemized billing being withheld
I canceled my MTN contract on 19 December 2009 and the last day of the contract was 19 January 2010. Firstly the number was still working after the 19th of January 2010 and I had to phone MTN to ask to shut down the number. Their excuse was some problem on their system. Come March 2010, there was a very high MTN debit order that went off from my account which at first I suspected to be incorrect but now that I am querying this, I can't seem to get my Itemized billing out of them. I have phoned more than 6 times already, each time to be grilled 20 questions about my personal details. The last time I phoned, I was asked to setup a pin code! I have no idea what for! I have to date not received a fax nor an e-mail containing my itemized billing. I am about to instruct the bank to reverse the debit order on suspicion of fraudulent activity.
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Derek21
January 19, 2011
How hard can it be to activate GPRS and MMS
Its been three week since I have been trying to activate GPRS and MMS. Mtn has send me the settings, I saved them and did everything that the call centre instructed me to do, Still no GPRS or MMS. I called a week later and was told that my GPRS was barred and it woulld be unbarred in the next 5 minutes.
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Chaklen
January 19, 2011
Not returning billing information
I am Anytime 200 subscriber and since December 2009 up until to date March 2010 I have been loosing rand value (R150.00 - R190.00) from my account every month. I phoned numerous times the Call Centre and have received inly reference numbers and no feedback on my account status. Example> I made two calls in March2010 and my rand value balance was R193.47 on Tuesday 9th and on Wednesday 10th, I had R0.00 rand value and 25 free sms. There is no way in hell that the call chargers were worth R200.00. Iam at this point where I want to cancel the current contract due to the lack of customer service and satisfaction. I am planning to change to a different Network when the MTN contract expires next year.
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Blinche
January 19, 2011
2 weeks and counting and still no phone
Applied for an additional contract on the 1st of March, was sent confirmation and an order number and told that an agent will be in contact within 24 business hours. 4 Days later I had to contact the call centre and find out what was happening. My application was then approved and I was told that I would be contacted re the delivery of the phone. 3 Days later I had to call again to find out what is going on only to be told that now the application has been rejected. After further investigation it was found that the apllication was loaded as a new contract not an additional contract. They then rectified the problem and I was told the phone will be delivered on the 10th. Today is the 12th and I am still waiting.
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Klionsen
January 18, 2011
MTN - defrauding its customers and not responding
The following message was sent over a month ago and the only response that I got was 'MTN aplogizes and will deal with the problem' - well it's now enough - it's time for MTN to stop defrauding its customers.
Hi,
I am once again furious and livid to find out that MTN are charging me the full subscription fee for the anytime 200, I signed up for the R99 UYO option which includes CLI. I logged a query on my account over a month ago on this issue and nothing has been sorted. I am still being charged the FULL fee.
I also clearly unsubscribed to the sms 100 bundle 3 months ago, of course, I am still being charged for it. (I recently, resubscribed to the sms 100 package but NOT for Dec and Jan)
I clearly logged over 4 queries with mtn over the past 3 months to sort out this issue and I am still waiting...
I expect an immediate refund for both of the above issue from the past 4 months and sufficient compensation for the time and nuisance that this matter has caused. I also expect a letter of apology from a senior executive who should be aware of such issues.
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Klarence
January 18, 2011
MTN has handed me over to attorneys without resolving the error that was caused by them
I ported my cell contract from MTN to Italk in AprilMay 2009. Months later noticed that MTNItalk messed up my account as my contract had reverted from Italk back to my original MTN and the debit orders began effecting out of my husbands bank acc. I phoned the MTN call centre to sort this out numerous times and got no resolution nor follow up. Went to the Pavillion Mtn Store twice to provide copies of my husbands and my bank statements, sent about 7-8 emails to MTN & lost count of the number of times I tried to call. Consultant at the store admitted there’s a problem with my account that occurred when MTN & Italk merged. A manager named “GREG” was told to handle my problem. All I wanted was for my account to be reconciled & inform me exactly what I was owing based on the contract I took out with Italk. I was prepared to wait for an explanation & willing to pay what was due. Firstly Greg never called or returned any of my calls & all my attempts to contact him were useless. I was trying to sort out a mess up that MtnItalk caused & no one was willing to help. Now I am handed over to attorneys claiming that I am in arrears because I DID NOT renew my contract in April 2009.
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Guliname
January 18, 2011
Why do i have to call 50 people to sort out stuff
I call MTNSP call center(808) and spoke to Seblngile. She was really nice with her service till i asked her to sort out the issue on my MTN active site where the last statement available was December she tell's me to call another number. Now really whats the point of being a contract subscriber where i pay in excess of R1000 a month on my bill and still have to call other numbers to sort issues out on my account. I did get aggravated and did use bad language towards the ****** company she works for and then threatens to put an end the call on me. The problem here is I pay her salary in some way and tells me i got to sort my own issues out, this unacceptiable from a company that suppose to treat there patrons like gold seen as we keep them in business.
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