MTN has handed me over to attorneys incorrectly. My contract expired in August 2010, I called them to remove my number and change my contract to prepaid, which was done. I received a statement in August which had an amount due; which I called again to query and was assured it was resolved. In December 2010 I received an e-mail on the 07/12/2010 from VVM Attorneys threatening to list me on ITC unless I make a full payment of R792.12. On the 08/12/2010 I made a payment of R794.00 to the lawyers and e-mailed the proof of payment (attached) to: [email protected] to confirm. This morning I contacted VVM Attorneys and spoke to Teboho, who advised me that their records are now finalised, this was resolved and the data has now been archived. Can you help me to get MTN get their ducks in a row please? Kind regards, frustrated MTN client.

To MTN mobile contractors, there is a scam going on in MTN whereby you loose your airtime without making any phonecall or internet connections. I have logged several complaints with MTN 808 line and also with MTN Active online services and over a month they dont give me an adequate respond and also they cant provide me with my itimize billing and i cant evern access it online to view all the call done in my mobile or any debits done. MTN has been sending me from post to pillar, telling me that a technicain will contact me to resolve the issue my first claim was logged on the 16 October and after the claim i have lost my airtime twice already with no support of retrieving my data from MTN. I am still waiting for someone to credit me or show me proof of how my airtime has been dissapearing without trace...they are my service provider but they cant control what going on in their network -------SO I CALL IT FRAUD WITHIN THEIR DEPARTMENT until they resolve the issue and credit me.

Concerned MTN contract holder.
Thanks

After having the misfortune of dealing with the absolutely incompetent staff at MTN Observatory, I’m not convinced that MTN, as a service provider, would actually care about this complaint. For a company that spends so much money of building their brand, I find it impossible to believe that you would entertain such low quality, when it comes to the MTN SP’s! Never in my life have I experienced a more pathetic approach to customer service.
Naturally when I went there to secure my upgrade they were very friendly, soon afterwards I realised that I made a terrible mistake trusting these sharks to do anything other than make money off me!

The problem started when they did not have stock available of the phone I chose to upgrade to and could only secure stock four days later. At this point I specifically asked whether another outlet would have stock, but was told that since we’ve already started the paperwork, I now have to follow through with the Observatory outlet. This was obviously utter nonsense, but I let it slip and was told by the sales person that, “you will get better service from us than Canal Walk, anyway they don’t really know what they’re doing at Canal Walk”.

From the moment I received my new BlackBerry phone I experienced problems with dropping calls. I returned to MTN Observatory to query this and was told that there is a general network problem and that you are working on it. I questioned whether it could be hardware and was told that it’s not the phone or any component of it as she, Yura Davids, personally double checked everything and that all was in order. I was amazed by Yura’s sudden lack of enthusiasm and the obvious lack of product knowledge. I dealt with the call centre later that week and as the problem persisted, I was making no headway so went back to MTN Observatory and insisted that the phone be exchanged, this time she simply told me that we’ve missed the return date and that the only option would be to take the phone for repairs. She could not indicate how long this would take, she refused to escalate my complaint and they could not even offer me a loan device for the unknown repairs duration. As I use my phone for business this was not an option and I left, having yet again, not gotten anywhere and being stuck with a phone that would drop almost EVERY call I made or received!

Today I spoke with Timothy Clouts from the MTN Network Coverage department who very first resolve was to enquire whether my SIM was 3G enabled, according to him this was the obvious reason for the persistent problem. I returned to MTN Observatory to get a new SIM and to complain about the very apparent lack of product knowledge and the utterly despicable service that I had to suffer from them. No apology was made, no resolve was offered and one of Mrs. David’s colleagues screamed at me to leave her shop! THIS is NOT acceptable! As the front for the MTN brand, this barbaric attitude, is an extension of what YOU consider to be client service. I have decided to simply take my business elsewhere and will on Monday initiate the proceedings to rather go to Vodacom.

I can however guarantee you that I will lodge complaints with all available consumer forums and make damn sure that everybody I know, know of the pathetic service standard I received from MTN.

MTN Service provider took 9 months to sort out a query after wish it was still not done complete. They block accounts for a mere R90.00 outstanding even if a total account of almost R2000.00 is paid. Their service is utterly poor and complaining to them make no difference as they have not once replied to the numerous complaints I emailed to them. Apparently they are busy upgrading their system for the past year.