After complaining about a R700 Migration fee on top of the R104 upgrade fee, (in the upgrade period). Pointing out there upgrade information says “Migration within the price plans that is if you move up one or one down from your existing price plan at the time of upgrade, this price plan migration is free of charge” (clause removed last week) The Migration fee was waived, but a R700 handset Claw back fee was imposed. They have used a clause in their T/C for charging this fee, however it’s been pointed out that this clause is for people migrating before there contract date. As my contract will continue until my term date and only then will my new upgrade contract start, this clause is not pertinent and being used incorrectly. Not only is it not applicable it is illegal with out MTN following certain procedures, which they do not. In fact no fees are allowed to be charged for renewal or upgrade in the upgrade or renewal period. (see Government Gazette 17th June 2008. ICASA Regulations on Handset Subsidy 31156)

In the past years i have been working at home and to be connected to the outside world i need internet access. I had adsl before but then the telcom guys were continuiously reparairing stolen telephone wires and i had to cancel.
Then i heard of MTN Broadband and got me a modem. In the beginning at the start of my contract with them all data transfer was super.
In the last eight months i started getting "request timed out" messages. Or i would download a file roughly about 1.5mb, and right at 99% it would "request time out". At first i though something is wrong with my computer, and took it in to a computer shop which repairs computers. They found nothing wrong, no virises, my default firewall was disabled, and my bit defender was up to date and installed properly.
In the beginning i was able to download a 10mb file and it would take roughly about 8 minutes to download, or vica versa to upload a file roughly the same. then as mentioned earlier eight months ago it started to frustrate me to such an extent that to download a file as big as 0.634kb will take about 4hours . and then as soon as it gets to about 99% then "request times out" .
To top things up i get accounts reaching R1500.00 for a R350.00 odd package of 1 gig.
This is daylight bloody robbery i tell you. I visit the mtn offices, and they dont know what is wrong, i go to my contract provider, Altech they cant help me, i try to get hold of the mtn's main office and there is just no bloody way i can either get a email address or telephone number or nothing. Once there was the network signal department who phoned me to install a "YAGI" which i did and signal strength has improved . But data transfer, email checking, well that dont work. I get reference numbers from thier offices that they will get back to me and man o man out of the six, only one will phone and blame it on me saying im expecting to much or i must work after 01h00 am .
When i look at the web site of mtn i get to read complaints of mtn custermers that complain about more or less about the same issue i have. Arnt mtn's people doing something about those complaints ?
Look guys i have change my settings from "GPRS PREFERED to 3G PREFEREDetc" but to no avail.
Last week i go to mtn website and on my screen pops up a parser error line 81, thats a error on thier server or something, but one cannot even get to thier website.
Shit man what the hell is going on?

Well i am forced to go find me someone else now but hey is this good advertisement?
I am going to give mtn one more chance now and if this is not correctified within one week, i will take drastic measures .Honestly this is way out of bounds for a company like this.
you can contact me at [email protected].

See what you can do
thanks

Frustrated

I am a contract subscriber to MTN South Africa. Over the last six months or so I have tried to get the attention of the 808 help line; each time I was informed by a computerized voice "All our consultants are currently busy...". Four or five times I had to hold for over 40 minutes, eventually either to give up or have the line go dead. I wrote to MTN about this sort of service delivery but no reply has been forthcoming. I have never once defaulted on my subscription; all I can say is that I am totally disgusted by this behavior. Today, when I finally got through after two attempts to complain about the inability to dial MTN numbers (I could dial any Vodacom, Cell C, etc) from five days ago, I was given a landline by a consultant; a number that turned out to be a dud - 011 848 2400.