I suffered a burglary in the early hours of Thursday, 22 Jan 2009. My cellphones were stolen, of which one was a MTN contract phone. I immediated called the MTN call centre to cancel the sim and blacklist the handset. The call centre was closed and would reopen at 06h00 (2 hours later). I called again at 06h00 and was told I cannot blacklist the handset and should call at 08h00, however, the sim card can be cancelled. This was duly done. At 08h00 I called again and the handet was blacklisted (hopefully). I was informed that I would need to do a simswop at any MTN service provider. Activation could take anything from 2 hours to 48 hours. I duly did the simswop and provided the required documentation, e.g. copy of ID document. 24 hours later I called to enquire how much longer it would take to activate the sim card, this call was made from a pay-phone and more than R60 later, holding on for the call centre and speaking to a consultant, I was still not able to get an answer and my sim card is still not activated. Customer care consultants/call centre personnel are extremely rude, incompetent and just a total waste of time and energy. Made several calls to the call centre subsequently, some calls were answered, mostly went unanswered and FIVE DAYS later, I am still not connected and still left stranded with no communication. I am a contract customer and MTN-SP are not delivering a service they are suppose to and contracted to. They are in breach of contract by not delivering a service they are contracted to deliver to me.