The MTNL,
Dolphin,
Delhi

Subject: SIM CARD registration failed on Mobile No. 9868526213

Sir/Madam,

I am a regular post-paid connection user of MTNL (DOLPHIN), DELHI since 3 to 4 years. My Mobile No. is 9868526213 in the name of Bishan Datt Vats, R/o 615, Village Mundka, Delhi – 110 041.

The SIM is showing “SIM Card registration failed” from 27/01/2009 and when I go to Janak Puri Sanchar Haat for the same problem, the officer said “The SIM card is corrupted” and advice to change the SIM card. Then I wrote a letter for replacing the SIM card and collect a new SIM vide SIM No. 89916 87095 50500 9690 on 28/01/2009 and replied that the SIM will be activated within 24 hrs but this did not happen.

Then I complained to Dolphin Customer Care No. 9868112345 and the executive wrote my request vide complaint no. 13400077 dt. 29/01/2009 and replied that the SIM is activated within 24 hrs but nothing happened.

After waiting of two days, again I complained to Dolphin Customer Care No. 9868112345 and the executive wrote my complaint vide complaint no. 13400025 dt. 31/01/2009 and replied that the SIM is activated within 24 hrs but till now they are not giving any appropriate answer and again they are asking me to wait for next 2 hrs to get the SIM activated but the SIM card is not activated.

Please forward this email/letter to whosoever concerned on I have to receive a real responsible answer…

Thank you for all your support in pushing this query as soon as possible.

Kind Regards,

Bishan Datt Vats
R/o 615, Village Mundka,
New Delhi – 110 041
Ph. No. 9868526213
Alternate Mobile No. 9350333939