i m dheeraj and my telephone no. is 011-27552209, consumer no. is 2044-173-713.

i m using mtnl broadband 599 plan with 256kbps speed. but my net is not working with committed speed and the link with modem is also disconnected several times.i m booking complaints against this problem several times but all in vain. Nobody will come on my home and see this problem/fault only a single time.

Most surprising is that fault booked on computer recorded or at 1504 is not attended for last 2-3 days or gets cancelled.

I don't now how to get something done.

i request to the concerned authorities to plz. look into this matter.

i m swati living in rani bagh and my telephone no. is 011-27033411, consumer no. is 211-300-4770.

i m using mtnl broadband 599 plan with 256kbps speed. but my net is not working with committed speed and the link with modem is also disconnected several times.i m booking complaints against this problem several times but all in vain. Nobody will come on my home and see this problem/fault only a single time.

Most surprising is that fault booked on computer recorded or at 1504 is not attended for last 2-3 days or gets cancelled.

I don't now how to get something done.

i request to the concerned authorities to plz. look into this matter.

I have sent several chasers to mtnl, however they are responding to me.


Hi

Can you please update me on below.
Please take the action at earliest else i need to disconnect my
connection.

Thanks
Ravinder
9810630079
28361620

> --- On Mon, 29/6/09, ravinderpalsingh matharu
> <[email protected]> wrote:
>
>
> From: ravinderpalsingh matharu <[email protected]>
> Subject: Rebate/Cancellation May'09 charges
> To: [email protected], [email protected]
> Date: Monday, 29 June, 2009, 8:51 PM
>
>
> Sir
>
>
>
> I have already commited and assured to get a Rebate on my May's
> bill from
> Area Manager(Hari Nagar), as my Broadband was not working in the
> month of
> May'09 due to some technical issue from MTNL Server.
>
>
>
> Kindly provide the rebate on my may's bill at earliest before
> June's bill
> otherwise i have to quit from MTNL..
>
>
>
> Thanks & Regards
>
> Ravinder

I personally think that MTNL/IPTV service is a failure, being a consumer myself. In the last 5 months, there has been hardly a day when I did not face any problem. On lodging the complaint, IPTV people say everything is OK with IPTV its due to broadband problem and when MTNL is contacted they say everything is OK at their end its IPTV problem. I finally wrote to the head office but to no avail. My complaints have been closed without setting the problem right and I received a call from MTNL that your complaint has been closed as told by you, whereas I never said such a thing. Their representatives/babus have no ethics, no politeness, they talk as if they are providing these services for free. Their way of talking is very rude, they have no sense of responsibility and they are least concerned with consumer grievance, they are just concerned with closing the complaints received irrespective of whether they are actually addressed or not. I asked them to either address to my complaints or I do not want to continue with their services, so they disconnected my telephone, broadband and IPTV connections. You can now think what sort of service they are providing. This sort of attitude is not going to take MTNL/IPTV anywhere and they will lose their popularity, all their talks of quality and consumer complaint redressal are mere face wash and have no weight. It seems as if the MTNL babus independently decide to close the complaints, to save their jobs, without actually taking any action to address the complaints.

Since 1 Month i am using MTNL Broadband at home....i took a plan which is called TribUnlimited....with the download speed of 256 Kbps.... i got the speed and worked fine for me but from last 6 days my download speed reduced to 30Kbps only....i made many complaint but they replied that this speed is ok in this plan....but in their website and adds you can see the minimum download speed is 256Kbps....my friend is using same connection with same plan his speed is coming 256Kbps download...but why they reduced my speed....still no action from MTNL yet....I am paying Rs. 1000 for the month & still not getting the speed....even their customer care guys dont have any resolution they just hang up the phone when i asked about my complaint and speed problem....from 1 month i was download on 256 Kbps and suddenly what happen....i want to complaint this to the higher ranked officer....coz MTNL guys dont know here how to maintain their systems.