I purchased an HP Multimedia computer model “m7658n” at CompUSA in December of 2006. It was clearly stated that I would be entitled to a free upgrade to VISTA when it was available. I sent in all my paper work and waited for the Vista OS to arrive which it never did. After a half dozen one hour or so calls spent mostly on hold HP customer support agreed to send the software to me from another source. Much to my chagrin when the software arrived it was the restore disks for XP Multimedia not VISTA. I went out and purchased a retail upgrade to Vista Ultimate in the interim while HP sorted this thing out which they never did. The” in place” Vista upgrade didn’t go well but I hobbled along with it for almost one year. Recently the system quit running altogether with the retail version of Vista. It never ran properly in the first pace. I called again and was told there was nothing they could do because the promotion was expired and the upgrade product was no longer available. I asked to speak to a supervisor once again and I was told they couldn’t do anything for me.

I feel I was cheated by HP! If the machine didn’t include a free upgrade to Vista I would have selected another model. If HP can’t put Vista on my machine then they should supply me with a new machine of equal or greater capability. I have been a loyal HP/Compaq customer for over a dozen years and currently own five other HP machine in our family. My company also has 6 servers and 30 workstations all of them are HP/Compaq. I think I’ve been a good customer and it’s time HP keeps their promise.