On Thursday I went to Mugg and Bean gateway. After having a problem with them once before I decided to give them another chance. I get there and theres no one to help me get seated. So I help myself, find a booth and get comfortable. TWENTY FIVE minutes later a waitress comes over. She says oh sorry maam your not supposed to be sitting here its reserved for someone else. Now I ask the question, why did it take them 25mins to realise my presence and tell me I cant sit there. Also in that 25mins NObody gave me a menu or took my order. Nevertheless I moved and sat somwhere else. I ordered a Date and Nut muffin, which as it cooled became the hardest muffin in the whole world. I am in the hospitality industry and I know the tricks, if somethings old and hard heat it up and it becomes soft. I called for the manager who seemed lost. All he says is sorry and walks away. A guy by the name of ROB comes over and gives me an attitude and walks away while im talking and tells me he has heard enough of me!!!Thats absoloute nonsense as thats the most unpolite thing. I have spoken to Headoffice who has done nothing to rectify the situation. I will be complaining to Gateway Centre management.