I am having a domestic LPG connection of Bharat Gas with service provider ‘Mukta Gas Agency ’ Shop no 2 Nazrin apratment Marve road, Kharodi, Malad (West) Mumbai -400095(Distributor's Code 371716).

I booked my LPG refill on 25th of Sep 2010. But despite of reparative reminder it is not being delivered till now. Bharat Gas claims to deliver the gas-cylinder to its consumer within 24 -48 hours of booking and the staff is making daily commitment for providing LPG cylinder. I am working persons and have not much time to call them on daily basis. Now, situation is critical as my entire refills are now finished. I don’t know what to do.

I have faced this problem several times. I book refilling of cylinder with my gas Agency (Mukta Gas Agency) this time my experience was equally horrendously.

I have a strong thinking that the delivery boy’s guff up the deliveries and we as customers face the brunt. The service level and response by the agency staff is atrocious. They carry an attitude of who cares and do whatever you want. When as in black one can easily buy gas cylinder @550/-. Delivery boys are diverting Cylinders to others on black and normal person suffers.

This is too much negligence to customers.

Please do something.


Consumer's details-

Consumer No - 5547539
SV. No. & Date - 30164443915/14-3-2008
Consumer's Name - Firoz Bhaisahab Patel
Consumer's Address - Plot no, - 11, Room No. - D5.
Mhada Malwani Malad (w)
Mumbai 400095
Contact No -9833061793