I am currently so disgusted, annoyed and frustrated with Multi Choice.

On 26 July 2010 an amount of R1 887, 75 was deducted from our account instead of R591. To date this has been an ongoing battle to get the money owing to us DUE TO THEIR error, negligence and incompetence !!! Upon seeing this LARGE deduction we contacted Multi Choice and after apologising for their error, promised to have the extra amount refunded to us. We requested that it gets transferred into our account. They stated that it will take 7 working days for this to reflect in our account. On 4 August 2010 there was still no refund. Again, at our expense, contacted Multi Choice to get the status on our refund to which I was informed that it our Multi Choice account was credited with the amount. I told the Consultant that this is NOT what we requested and asked for this to be refunded into our cheque account. I was then informed that it will be reversed and the monies owing will be transferred into our bank account but this will take ANOTHER 7 days !!! On 12 August 2010 I AGAIN contacted Multi Choice, at my own expense AGAIN as to find out where this refund is and why it has not been deposited into our account. I was then informed that the refund, which was supposed to be R1292, 75 is now R699, 75 because THEY have decided to take our next month’s premium off the refund – I was totally disgusted that they did this without our authorisation and also this is not what was arranged. The consultant said that the balance of R699, 75 would be in our account by the following day at 10h00. On 13 August 2010, I AGAIN contacted Multi Choice as the money still didn’t reflect in my account. I was then told by another consultant that it would take another 7 days and will only be in the account on Wednesday, 18 August. Well needless to say the money has not been deposited and I AGAIN contact Multi Choice a few minutes ago only to be told by another consultant that the money will only be in the account by Friday.

I am beyond livid !!! I have wasted money on endless calls to Multi Choice only to be told different stories every time !!! I have even complained on their Customer Survey but have never received any calls with regards to my complaint. Their service is APPALLING to say the least. Nobody seems to know what goes on at Multi Choice. What more do I do to get the money owing to me ?????????????????????