I recently changed bank accounts and have been changing the details with all my creditors. All of this was able to be done by phone andor fax and in a lot of cases via the internet.

However, Multichoice is the ONLY company that requires me to go to the offices personally and make the changes. I find this totally unacceptable and really inconvenient. I don't understand why they bother to have an online presence when you can't change your banking details or why I can't send a fax confirming the new details.

Surely this is a burden on the call centres when people are standing in lines changing their details.

Multichoice its time to come into the 21st Century.

My problem remains un-resolved. The only response I received back from Multichoice was that they tried to call me. I am clearly out of the country and my email details were clear and available. No effort was made to contact me via email. I would have assumed that this would be the first point of contact considering that I sent an email with my complaint and this is normally the choice of communication for most organizations however, its been the contrary. I responded via email again to receive feedback regarding a huge accounting error on my account however, I still haven't had a response nor has my account mistake been rectified.
It seems as if my complaint is being avoided.

I provided specific details in my email with regards to the accounting error and would have assumed that someone would have the courtesy to respond instead of saying they couldn't get hold of me via phone.

My story is one of racism and pathetic service of a major company Multichoice, a division of Naspers.
It all started last year when I called in and found that my address details had been changed without my authorisation asI was not receiving my magazines. I found that someone with a letter starting with L removed information out of my address field.
Got to find the person and they say that she is now there and no supervisors in call centre during the day etc. Up till now I still do not receive my magazines. From last year I am calling about the delivery of magazines. they say that I will be receiving it shortly. One consultant (Clint) even told me that I must go and fetch the magazines every month from the nearest multichoice store. Told him, Why should I! I am paying in my subscriptions...

Nov, I came back from overseas and went to the multichoice new offices down the road from the old one, to pay my yearly subscriptions. When got there I the south african, africa black who was the consultant in the glass cubical, was not helpful and she then called here so called supervisor. The south african african black, was assisting and when we were talking etc, the south african, afican black women consultant was behaving in a childish and racist manner to me. Eventually the south african, black african gentleman asked her to leave. During the month of December and the past the call centre staff cuts all the calls when I call, I hold 25+mins to have the call cut on me. Just this week I held 2Hrs for the transfer to the Xtra View Department. Yesterday, I phoned Authur Brookes to let him know that the consultant cut the call whilst talking. When I started to give my details she cuts the call. From last year December I was trying to get hold of Nico Meyer, as no one at Multichoice wanted to give me his pa Veni's contact number. Left messages to all difference levels of departments for Nico Meyer to call me, but up till today the CEO Nico Meyer refuses to call. But, he will take calls from other race groups.

Asked Veni on numerous times for Nico Meyer to call me, and was said he will call me at a certain time but up till now NOTHING. They are making me as a fool. Like, i.e. "lets make him think we going to call and make him a fool by not calling. He is just and INDIAN". Alter Daniels the PA of Koos Bekker (now Koos is a true CEO -gentleman) also e-mailed Veni to get Nico Meyer to call me and Veni said that Auther Brookes did not tell her to pass the message to ask Nico Meyer to call me. According to Veni she received the e-mail from Alter Daniels with regards to Nico calling me back, but Veni said that Auther said nothing about. Nico Meyer the the person that behaves as a INDIAN HATER and RACIST or is he already? Spoke to Auther and he said that he did pass the message to Veni for NICO THE INDIAN HATER to call me. Go figure...Veni said that he would differently call me this afternoon, but yet again NO SHOW. Alter Daniels even conferanced the call to NIco Meyers office and I left a message on the answering machine with Veni's V/M and still NOTHING.I had a south afican, african black to call in and he took the call, but me as an Indian he did not, The racism of Multichoice and NON SERVICE DELIVERY must be URGENTLY address.

They very bieist with regards to their funding. I other words they look at what is you colour... This is draw out of the behavior and treatment I was/am
currently subjected to by NICO MEYER and his FOLLOWERS...

So, if the CEO Nico Meyer is behaving in an unapproiate manner, hence his behaviour trickles down to the consultants etc.He is a perfect example of a CEO who does not or is not worthy of his position. WE ASK NICO MEYER, PLEASE STEP DOWN and all the misfits that that supports his pathic and mind you childish behavior being a CEO to leave our subscribers company Multichoice.
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Why must we as paying consumers be subjected to this MILAKI?
Please call me for more concrete and constructive facts and information etc...


Thanks
0713251905

I am bitterly disappointed that Supersport has chosen not to broadcast the World Rally Championships this year. After querying this directly with them I was told that they don't have the rights to broadcast it, without any further explanations (seeing as we've been shown the WRC for years now). A further request for information and clarification has gone unanswered.

General motorsport coverage on Dstv is minimal, considering that there are thousands of motorsport fans in SA, and now a major championship is also not being broadcast. Why do I pay so much every month? There is so much motorsport that we don't see: Super V8's, GT Championships, Isle of Man etc... that a specialised Motorport channel could be created ??

Multichoice, you are not doing a good job with your broadcast offerings. I won't even get into the 'repeats' argument or the fact that almost everything we see is 10 years old.

Multichoice Pretoria. For 4 months I'd tried to sort you a mishap on my dstv account, but nobody could sort this problem out. So today 06/12/10 I told Patiswa to take my subscription money that I paid for my December subscription and clear the previous R581. Also to leave my service disconnected, till I can find a proper person to help me with this account. I need some closure in connection with this. I cannot pay for a stupid fault that Multichoice staff maid and not tell the customer what is what. I complaint at HeloPeter and at getclosure, but nothing happened yet. It is people like that who will make a person give up.