My account is ALWAYS paid in full.In August I went online to my account and there it stated that I could set up a dorder there, which I did!It was set to go off on 1 Sep 09.On the 1st I checked my bank and the money wasn't off, I did the same on the 2nd.On the 3rd of Sep when I went into my account I saw that a payment was made 3times by me to Multichoice(which was impossible as the debit order didn't even go off).I phoned your contact centre at(021)5082222-A black lady answered, I explained the situation.All she said was that my account is paid inadvance for 3 mths.The more I said that is impossible, the more she said that is what the system shows.After arguing with her for 10min I gave it up.Yesterday I got an sms stating that my account is OVERDUE for 3mths.Long story short - 3times i called.First lady told me the problem is on my bank, second guy told me I am not understanding your policy of pay in advance. 'Ma'm listen to me: You have paid R269 on 29 July. that is your payment for Jul, you pay in advance.'?Third: LUCKILY Richard answered and actually took the time to figure out what I'm saying and help-THANKFULLY! HOW AGGRAVATING!Some uneducated people there, then they are rude too.

At the end of august I was billed extra by multichoice so I called the call center and cleared this up and was told that I would have to call back to get the excess money to be put back into my bank account. I called back after the given time period and put forward this request to a lady named Thobeka ref no: 44909308. I was told that by thursday this week the money will be in my account which did not happen! I called the call center again and spoke to Tumi ref no 45071140 and was informed that 'the system' was down and did not process the transaction so it will have to be done again which he assured me was done and that the money will be in my account the next day. It is now a day later and there is still nothing in my account. What do I have to do to get my money back??? Calling the call center has proved fruitless!!!

Its a pity these guys are the only service provider for satellite TV.

I was handed over for not paying the last instalement of my account i cancelled, I was not aware of this money but it was sorted and I paid up my account. Till date i am am not removed from the ITC reports, showing that i stiil owe the money. I applied for vehicle finance now and im going to loose the deal because I'm getting NO response from Multichoice, Seeing that I'm not able to speeck to the same person when I phone the callcentre, the same response is given everytime, That they cannot supply me with a letter stating that this account has been settled. This is unacceptable!!!

We also experienced the delayed soundtrack on the English soundtrack during the rugby. And all of the other DSTV channels were fine, so it was definitely a Multichoice problem, regardless of the denials.

My Decoder Packed up and I bought a new one in June. When I phoned DSTV to activate the new decoder I was told my old card would not work on the new decoder and I have to therefor activate the new card. Upon enquiry the call centre told my I can cutup the old card and throw it away as i cannot use it anymore as each decoder now comes with a card assigned to it. In July I was billed for two decoders plus pro rata for two decoders from 22 June (R1145), when I checked I was told that they will listen to the call and refund. I phoned back in July and was told a 'cheque' was issued but returned and they will now pass Credit. I phoned to find out how much was due for september and was told my account is overdue? I get promises and no answers. My phone bill to sort this out is now standing at a staggering R689.00.

I woulkd like to kow from Multichoice when i can please get my R646.00 back for the overcharged 'second Decoder' as well as a refund for all my calls which they don't bother returning, and for keeping me on the line for in excess of 20minutes everytime, while every new person tries to check up. I get told a supervisor will phone me back, which also has not happened.