This small store sells photo equipment overpriced by hundreds of
percents. They use confusing tactics and pressure customers to buy from them: when I
doubted the price of the product I was buying, they misquoted the prices of the same
product in UK and other places in Europe and pressured me to buy the product as I was
"the last customer of the day, we want to make this good deal for you". The product I was
buying was the Canon EF 75-300 mm 1:4-5.6 III lens, which I mistook for the newer 70-300
mm lens, whose retail price is somewhere around 700 . When I managed to haggle the
original price, that was marked on the price tag, 1400 dollars, down to 650, I thought I
had made a good deal and bought the lens.

Only later did I realize I had paid over 200 % overprice for the product. This is also when I realized the salesman had lied to me when quoting the prices of the same product in Europe. The following day I went into the shop and tried to return the lens, or to restock it, to be exact. On the wall in the store
there was a sign stating that the restocking fee is 20 % and I thought I'd pay the fee to
get rid of the bad purchase. When I asked about the matter, the employees told me to talk
to the owner - who wasn't available. I asked for his phone number, which they couldn't
give me, "because the owner is having sex at the moment" as they told me. They told me
that he'd be back in the store only much later, after I'd have left New York. Based on
what I know about New York law, the employees' refusal to restock the product for the fee
they state in the store seems to border on breaking the law. If this is indeed the case,
this unhappy customer would be delighted to hear that officials react to this matter.

Of course the whole business logic of this small store is unethical, being based on
confusing customers and lying to them - on the other hand, the only law the business
might have broken is their refusing to restock the product even though I agreed to pay
the fee they request. So what I'd like to happen is that I could return the product for
restocking, even if I had to pay the outrageous 20 % fee (which in this case equals with
50 % of the product's retail price).