Musician's Friend
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Category: Entertainment
Contact Information
4001Norfleet, Kansas City, Missouri, United States
Phone number: 800-391-8762
www.musiciansfriend.com
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Musician's Friend Reviews
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Musician Burned
September 24, 2010
Credit Card Fraud
Bottom line: Friends told me not to trust them, but in a moment of desperation I did. Result: Fraudulent charged appear on my credit card in Florida, same day, for two days. Went through the whole card cancellation business - a first for me. Don't trust them with your data. Bad apples there.
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Shost
February 4, 2010
Never choose them
I recently purchased a Spider III 15 watt AMP under the label 'scratch and dent'. When I received the AMP there was little in the way of cosmetic defects. However the main volume adjuster was fixated on the level 2 volume and useless. The 'scratch and dent' was guaranteed to work but 'look' less appealing in order for a cheaper price. The packaging process required the use of another box (on top of the original shipping box) with the responsibility of any damages on the shipper (you). I was not impressed and will not be back again.
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Bepatient
December 10, 2009
Made me very angry
I just paid what was a lot of money (to me, anyway) for a tambourine to be sent to my daughter for Valentine's Day. I ordered it from Musician's Friend on February 9. I paid extra for expedited shipping. I AM SO ANGRY!
Musician's Friend:
1. Sent the package via USPS parcel post (the cheapest, slowest service possible) rather than FED EX Second Day Air.
2. Sent it to the WRONG PERSON (using my name rather than my daughter's) (And will the mail room at my daughter's dorm figure that out? Fat Chance!)
3. Gave me an invalid tracking number, apparently just making one up.
4. When I asked about the invalid tracking number, said that USPS sometimes just "recycles" tracking numbers. That is a LIE!
5. Said that maybe they will give me a refund IF I SEND THE PACKAGE BACK. But I don't have the package! (Given the switching of names, the fact that my daughter and I have different last names, and the vagaries of a college mail room, I'm willing to bet that I'll NEVER have it. Nor will my daughter!)
6. Certainly the opportunity for the once-in-a-lifetime little Valentine's Day surprise is over forever.
7. This is my daughter's picture. Shouldn't she have had a tambourine for Valentine's Day?
Be careful when using Musician's Friend. Find an honest, reliable company.
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January 18, 2008
Scam advertising!
Around the twelve of Dec 2007, my daughter ordered a bass guitar as a gift for me, under the assumption that the advertisement about being delivered before Christmas was true. The item got here a week later after Christmas, and was damaged. I proceed to returned it on the second of January 2008, after getting their authorization and a shipping label.
As of today, January 18, 2008 (it was delivered to them on the 8th according with the UPS tracking document) I have not received the exchange item. We have called twice and there is always some excuse, I have Emailed them and no response at all. I have been a customer of this company for a while, never had a problem before, but it seems that recently no one cares about the people that keeps their business going.
I am not asking for a refund, just for the item to be shipped accordingly, I even authorized the payment of the difference, since I chosen a more expensive one, out of my credit card which they have the number registered. I will appreciate your assistance in contacting these people and help them to see the light, this is not good for their or my business.
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