On Nov 30, 2009 I purchased a number of items from them. Less than a week after I received the items, I decided to return the guitar and case because I simply did not like the feel of it. They gave me a return number and I shipped the items back at my expense. On Dec 17, 2009 they received the items as evidenced by UPS tracking. I paid for these items using cash in my PayPal account so I expected an immediate refund back to my account for $599.98. After waiting several days, no refund. That's then the trouble began.

I've been in contact with their customer service department almost daily. Talk about lies, they first told me the money was refunded. It wasn't. So after I filed complaints with the BBB, Complaints.com and the US Department of Justice, they suddenly changed their story and said there was some kind of problem getting the refund to go back to my PayPal account. I lodged a complaint with PayPal which froze their account. Then they told me the reason my refund would not go through was because of the complaint I lodged with PayPal. I released the complaint, still no refund.

Now, nearly 3 weeks since they received the merchandise back they're back to their original lie saying the refund has been issued. It hasn't. I even offered to accept merchandise or the guitar and case back because they kept claiming that there was some sort of technical difficulty.

I've written letters to Robert Eastman as well as the CEO of Guitar Center. Those letters should reach their destination any day now.

After doing some research I've found a ton of complaints against this company. As others have pointed out here on pissedconsumer.com, this company lies constantly and patronizes its customers to keep them at bay. Well, they chose the wrong person to mess with when they pulled that with me because I will pursue this relentlessly until I get my money back.