My bill came (12/09/2009 - 01/10/2010) for $448.79, the last month was $224.07. I suspect that no one came and check and whoever was doing the reading was estimating.

I could type a long story here, truth is, I can't believe I have to be with this company for over 2+ years because I'm under a business contract. Basically, it started from the beginning, can you believe since I'm a business owner, the more electricity I use the lower my bill? What is that? In the last six months they took money automatically and didn't take automatically in a way that either took double payments in check form then withdrew more money automatically from my bank account spiratically. Then when I noticed it, they didn't want to correct it for over 4 weeks. A lady did get my money back quicker, but it was pulling teeth. I had to tell her as a Manager she couldn't even help, and all of a sudden, she made it happen. The customer service is poor. They are not in it to make your life easier they countlessly make admin mistakes. I will not ever use this company again. After that lady helped me and cancelled the auto payment, it still came out the month after! Then I called her personally and the customer service individual put me on hold to get her and for some reason she wasn't available. The man ended up helping me, but what for, the payment already went out again when it was supposed to be CANCELLED! I was pissed. Anyhow, poor customer service and no organization in the company plan to provide great service and definitely no empathy for my situation. Out to get your money and tie you into a long drawn out unhappy contract. Yes, I asked twice to be let out of it but they won't without burning me up to my ears with fees.

I signed up with MX Energy 3 years ago in New Jersey as a natural gas supplier under a Fixed Rate Plan, 3 year contract. Have never missed a payment to Public Service, who then pays MX. Contract is up and MX is saying I owe $1, 800.00.

I cannot for the life of me figure out how someone can owe that high of a balance on a fixed rate plan as they make adjustments to the fee according to usage, which this company seemed to jump from one end of the spectrum to another, going from $35 to $272.00, and I live alone. I tried to call them and request my records, they never sent them, called BPU, who has been less than helpful, but they did force someone from MX called who did not leave any message at all, finally got the records which are totally inexplicable, and got into an argument with representative of MX, as they talk in circles. So it seems Public Service is the billing agent for MX although they have not been able to explain anything either, but they say I may get a shut off notice even though I have paid every bill sent so far, with the $1, 800 exception to MX because they cannot or will not explain how this could occur.

I canceled my contract with MX and now am talking to an attorney to see what to do before I contact some TV station to make them explain, but do not sign up with MX, their practices are totally unethical.