I cannot warn you strongly enough to stay far away from this monitoring service. After our contract was purchased by this company they renewed our contract without notifying us. Apparently it was in the small print that they could do this but our prior alarm company always asked for our permission before renewing our contract. This was not the case with My Alarm Center ... to get out of the contract I would have had to pay over $2000. We wanted to end monitoring with them because of numerous false alarms, loss of service phone calls, etc. -- it was an endless hassle with them and, whenever we called, they were of little help.
We recently moved out of the country so were finally able to get out of our contract with them (!!!). To do this, we were asked to send in a letter explaining that we were moving and they would terminate our service. It's been a month now since we moved and our neighbors (who apparently were on our emergency call list) have been getting numerous phone calls from the monitoring company. Apparently they still neglected to terminate our service. I called them and they said they needed proof that I moved out of the country -- ridiculous, since they had just called me back on my international phone number.
Consumers, stay far, far away from this company. I have never in my life written a complaint about a company so that should tell you how strongly I feel about My Alarm Center. Beware!