The installer put my dish on my roof on 5/28 and wired the house. I did not know I had to have my computer physically there so did not. The installer said I could just call him and he'd walk me through setting it up once the computer was there. A week later it was. I immediately called the installer and have been every day since -- he will NOT call me back. I called Wild Blue directly for help and keep getting either hung up on or not called back when promised I would be. I have been forwarded to several numbers to people who will supposedly help me but no one does (again, either not called back or hung up on). I’ve talked to my initial sales reps via phone and email – no response. I spoke to Blue’s accounting, tech support, billing and customer service reps – no one will call me back or help me when I get a person. They are hostile and treat me like I’ve done something wrong. When I addressed this with someone who told me she was from management, she said I can’t even cancel my account without forfeiting the $284 installation fee and being charged a 22 month contract cancellation penalty. I’m at my wits end. Absolutely no one will help me with this. Internet access at home is a requirement of my employment. I’m on the verge of losing my job over this.