I have had similar problems with this company. On Feb. 18th I order the product. I was charged $3.97 that day. Waiting for the product to arrive 1 week went by I knew I only ten days. On Feb. 26th my credit card was charged $87.47. I still had not received the product. First thing the morning of Feb. 27th, I tried calling to check on my order, they are not open on the weekends. All I could do was wait till Monday morning March 1st. I spoke with a guy named Sam he gave me an order number #1045635 told me to cancel on-line at www.xmorders/mc and cancel my subscription, I would recieve a refund in 7 to 10 days. Not!!! On March 12th (23 days later) I finally received the product (it's not even the same thing, it's called Dazzling White Pro System. I called today and spoke with a supervisor she said, because I didn't cancel within the 10 day trial period that I could not get a refund. I also explained to her that I tried calling on Saturday, but they were closed. The first clerk I spoke with before her Monica said they were open on the weekends. But even in their terms and conditions it says they were closed, of course I read that after I tried calling. So they give you 10 trial whether or not you receive the product. So I also explained that instead of ten days I only got 5 days excluding the weekends. She had the nerve to tell me that I needed to call on Wednesday or Thursday prior which acutally only gives me a 3 day trial for something I hadn't even received yet. Same with an extension. I was so mad I just hung up. Hopefully my Credit Card Company with remove these charges...way to many people are getting ripped off by this company...me..never again.