I have never received my money from the 5 cell phones that I sent in on Nov. 17, 2010. At the top of your lettert head you have that you're "The most trusted name in the industry" so I truly had faith in you & sent my products in...one of which was not even 1 yr. old & one of the latest models on the market! I sincerely hope that your company stands behind your motto & that I receive my money soon! Sincerely, Neal A. Andrews P.S, my tracking # is: 420330549184901010074001146525