The organization is a CHEAT!

When I first called the organization, I was a VIP and they took my money in less than 20mins. The following day, the assigned PM contacted me and discussed the details of my website. The following week, they declined establishing my website because they feel that it's Pyramid setup, which is NOT but I said, ok then just give me back my money and I'll find another developer who will put my website together.

The cancellation was submitted on September 10th and the [email protected] was the person working on my account.

I called them back on Sept. 29th and sent an email to follow-up with status, noone in the company can tell me how long the refund will take other than "the refunds are processed in the order they are received". Other than that, what is the process, noone in the company knows... for a company that is very well established and take pride of the excellent customer service...for sure doesn't know their own process of refunds!

Again, I followed up again on Oct. 3rd since I didn't hear anything back from the the Sept. 29th request, they finally they sent an email saying we are processing your refund.

Every week, I will call and send an email and all they can say is they are processing my account and only the person dealing with it now who is Jeff Hill, [email protected], Sr. Customer Service Agent who I was told by Taft F (Customer Service Rep) that reports directly to the boards and doesn't have a supervisor above him other than the boards of director. I requested Taft to forward me to his boss, he refuses to forward me to his boss because he said that I'm not longer a customer since my account is in the process of cancelling. So much for taking pride of customer service. I'm officially filing a complaint to the authority to spread the words of not using this company...

If you are looking an ogranization, go with someone local who you can meet in person...because if you have to deal with this kind of things like I'm dealing with...it's not worth your time and the savings you think you are saving...

Thank you for listening to my frustration because HIT WEB DESIGN DOESN'T LISTEN TO THEIR CUSTOMERS! -Alfredo

HIT WEB DESIGN IS A CHEAT AND NOT A REPUTABLE COMPANY IF